Customer Success Manager

Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.Could that be you?Your missionAs a Customer Success Manager (CSM), you'll serve as a strategic advisor and trusted partner to enterprise organizations, helping them realize transformational business value through automation and agentic AI. You'll guide executive and operational leaders through adoption journeys, value realization, and long-term digital transformation initiatives.This role is perfect for relationship builders and strategic program leaders who excel at navigating complex organizational dynamics, translating emerging technologies into business outcomes, and orchestrating cross-functional teams to drive customer success.What you'll do at UiPathStrategic Customer LeadershipBuild and maintain trusted relationships with C-suite executives, operational leaders, IT stakeholders, and business teamsServe as the primary post-sales strategic advisor, aligning UiPath's automation and Agentic AI capabilities to customer prioritiesDevelop and execute comprehensive success plans that drive measurable outcomes, platform adoption, retention, and expansionFacilitate executive business reviews, steering committees, and value realization discussionsProgram & Portfolio ManagementLead complex, multi-workstream transformation programs involving diverse stakeholders across business, operations, technology, and change managementEstablish governance structures, success metrics, risk management frameworks, and executive reporting mechanismsCoordinate resources across Sales, Professional Services, Solution Engineering, Support, Product teams, and partner ecosystemsProactively identify and mitigate risks while maintaining program momentumIndustry Expertise & Thought LeadershipLeverage industry experience to identify high-impact, scalable automation opportunities across your customer portfolioSupport delivery teams through requirements gathering and process/technology redesignStay current on industry trends, regulatory changes, Agentic AI innovations, and automation technologiesServe as a trusted advisor on industry-specific use cases and best practicesValue Realization & Business OutcomesHelp customers define, measure, and communicate the business impact of automation and AI initiativesTranslate technical capabilities into compelling business outcomes for executive and operational audiencesIdentify expansion opportunities by aligning UiPath solutions to evolving customer needsDrive customer advocacy through successful outcomes and strong partnershipsWhat you'll bring to the teamRequired Qualifications10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or related customer-facing rolesProven track record leading large-scale, multi-workstream programs with cross-functional stakeholders and executive governanceStrong ability to translate complex concepts into clear, business-focused messaging for diverse audiencesExceptional communication, presentation, facilitation, and stakeholder management skillsExecutive presence with demonstrated ability to influence without authorityExperience building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomesComfort discussing automation, AI, cloud technologies, and enterprise software with both business and technical audiencesDemonstrated ability to rapidly learn and adopt emerging technologies and apply them to customer challengesUS Citizen Preferred QualificationsExperience working within enterprise organizations or technology environmentsBackground in enterprise IT, enterprise applications, digital transformation, or operational excellence programsManagement consulting, transformation consulting, or enterprise program leadership experienceExperience with SaaS, automation, AI, workflow, or digital transformation platformsBachelor's degree required; advanced degree preferred#LI-WJ26Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.Compensation Range: $123K - $150KLocationRemote-Rhode Island; Denver; Remote-Georgia; Remote-Illinois; Remote-TexasEmployment TypeFull timeLocation TypeRemoteDepartmentSales SupportCompensationEstimated Base Salary $123K – $150K • Offers Equity • Offers CommissionThe anticipated base salary range for this position is between the amounts in the Compensation Tier. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.