Customer Success Manager

Location: 3 Overlook Point, Lincolnshire, IL 60069 Job Summary We are seeking a dynamic, customer-focused Customer Success Manager with a strong background in sales or customer success and solid program management skills. This role will lead the end-to-end migration of customers from our legacy Workforce Connect (WCC) platform to the new WC Sync collaboration solution. The ideal candidate is a hands‑on driver who excels at customer engagement, technology adoption, and cross‑functional coordination to ensure a seamless migration experience. You will act as the primary point of contact for customers, sales teams, and partners, clearly articulating the value of the migration and ensuring successful execution. Key Responsibilities Drive adoption of the WC Sync platform by effectively communicating its value and benefits. Address customer concerns and position new capabilities to support successful migration outcomes. Stakeholder Identification & Management Use Salesforce (SFDC) and the Zebra/partner seller network to identify and engage appropriate customer and internal stakeholders for each migration account. Commercial Analysis Leverage the Calc Tool to provide customers with clear estimates of commercial impact and potential changes at renewal. Support smooth commercial transitions through data‑driven discussions. Change Management & Communication Clearly communicate migration plans, timelines, and processes to all stakeholders. Define roles and responsibilities using RASCI models and outline user training strategies. Cross‑Functional Collaboration Partner closely with the Global Business Unit Program Manager to coordinate technical execution and operational aspects of migrations. Work with change management and communications teams to resolve sales process issues and manage escalations. Qualifications & Experience Proven experience in sales, pre‑sales, or customer success roles, with a strong record of managing customer relationships and driving technology adoption. Demonstrated program or project management experience in a technology or software environment. Strong “seller” mindset with the ability to influence stakeholders through value‑based messaging. Proficiency in Salesforce (SFDC) for account and contact management. Excellent communication and presentation skills, with the ability to explain complex concepts to both technical and non‑technical audiences. Experience with financial modeling or commercial impact estimation tools is a strong plus. Ability to work independently and navigate a complex, matrixed organization. #J-18808-Ljbffr