Customer Success Manager

Company DescriptionHitachi Solutions is a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions that empower clients to achieve their business transformation goals. Our expertise, industry focus, intellectual property and strategic partnership with Microsoft set us apart. We are consistently recognized for our achievements in teaming with clients to deliver innovative digital solutions and services.With over 3,000 team members across 14 countries and 18 years of 100% focus on Microsoft technologies and business applications, we help clients unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance customer experiences.As part of Hitachi, Ltd., we benefit from the financial strength, innovative legacy, and global presence of one of the world's largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure worldwide, employing over 303,000 people across 864 companies in more than 100 countriesJob DescriptionLocation: San Jose, you must be within commuting distance to the office.Partial remote and in office work required.Reports To: Sr. Director, Managed ServicesROLE DESCRIPTIONCreate value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.Be accountable to drive high usage of Hitachi services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.Demonstrate advanced insights and understanding of customer's business/industry and challenge the way a customer views both their business and processes.Build/maintain rapid channel of communication to customer in case of online service-related issues and eventsRepresent the "Voice of the Customer", specifically key business decision makers, within Hitachi.QualificationsPrevious experience as a Project Manager or lead Customer Management roleProven ability to map the customer's business process to product capability.Demonstrated ability to use storytelling and customer evidence to connect technology to customer's business processes and desired business outcomes.Experience in Manufacturing or Retail industryTop-notch executive engagement skills with an ability to establish strong relationships with business decision makersStrong interpersonal skills that establish Trusted Advisor relationships with clientsStrong organizational/time management skills and the ability to manage multiple projects simultaneouslyDemonstrated ability to manage complex projects, align resources and manage to measurable business and technology outcomesCultural awareness and appreciation for diversityPrior experience with ERP, CRM and Analytics SW support or implementationAdditional InformationWe are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disabilityOther Compensation / Benefit OverviewIn addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements: • Bonus Plan• Medical, Dental and Vision Coverage• Life Insurance and Disability Programs• Retirement Savings with Company Match • Paid Time Off • Flexible Work Arrangements including Remote Work#LI-BA1Beware of scamsOur recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) View email address on click.appcast.io domain email address regarding your application and interview requests. All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.