Account Manager, Restaurants

The Inside Account Management team is part of DoorDash’s SMB account management engine. We are dedicated to the retention, satisfaction, and growth of 8,500+ high‑impact restaurant partners. From our hubs in Tempe and Chicago, our team ensures that our merchants understand how to maximize their visibility, optimize their operations, and thrive on DoorDash. We pride ourselves on being data‑driven, collaborative, and deeply committed to championing small business success. About the Role As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash’s SMB restaurant partners. You will manage a focused book of approximately 75 merchants, building long‑term relationships and helping restaurant owners improve their performance on the platform. Through consistent outbound calls, email outreach, and data‑driven conversations, you will guide merchants on how to increase visibility, optimize their listings, adopt DoorDash products, and ultimately grow their revenue. You’ll be accountable for hitting weekly and quarterly KPIs — including high‑volume outbound activity (dials, talk time), strategic merchant calls, QBR delivery, and results tied to revenue, operational metrics, ads/promo adoption, and fair pricing conversations. This role is ideal for someone who enjoys fast‑paced, high‑volume merchant engagement, uses data to drive decisions, and feels energized by work that blends sales, account management, and portfolio‑level strategy. The role is flexible in terms of time spent remote and in‑office with the ability to travel as needed for in‑person collaboration through training, offsites, team‑building events, and other business related necessity. Responsibilities Make high‑volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants), using a clear prioritization framework to decide where to focus your time and energy Establish goals and key performance indicators for your restaurant partners, and regularly review performance against those targets Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) to achieve their revenue and margin goals, clearly explaining trade‑offs Communicate with merchants by phone and email on an ongoing basis to monitor performance, surface risks, and proactively support progress toward their goals Deliver and present quarterly business reviews (QBR) that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth Reduce churn, while identifying and supporting new store expansions Collaborate with internal growth teams to identify the best products to pitch to merchants Persist through slower periods or skeptical merchants — testing new approaches, refining talk tracks, and maintaining consistent activity even when results lag Travel as needed for in‑person collaboration through trainings, offsites, team‑building events, and other business‑related necessities Qualifications 2+ years of experience in client‑facing sales roles, increasing customer satisfaction, retention, and product adoption Comfortable being measured on both activity (dials, talk time, meetings) and outcomes (revenue, retention, product adoption) with demonstrated performance against targets 2+ years of experience in outbound sales held to DTT minimums 2+ years of experience in business operations or a related setting Experience in outbound sales and/or account management where you directly owned a book of accounts, managed prioritization, and were accountable for retention and growth Experience using Salesforce or similar CRM tools Proficient in Google Sheets or Microsoft Excel (intermediate to advanced) Demonstrates empathy with customer needs and adapts to meet their unique goals Goal‑oriented and competitive, treating targets as a floor and pursuing stretch goals when opportunities arise Strong AI fluency or a clear eagerness to build it, using new tools to improve efficiency while understanding when human judgment is essential Compensation & Benefits Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information. DoorDash offers a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others. Paid Time Off For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado, is:

$26.08 - $38.40 USD

The total on‑target earnings (base + commissions) for this position within the United States, including Illinois and Colorado, is:

$32.60 - $48.00 USD

Diversity & Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel. Equal Opportunity Employer Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent other subtler forms of inappropriate behavior. We value a diverse workforce and strongly encourage applicants who identify with any of the protected categories. Accepted file types for application materials: PDF, DOC, DOCX, TXT, RTF. If you need accommodations, please inform your recruiting contact upon initial connection. #J-18808-Ljbffr DoorDash USA