Ski Shuttle Driver - Seasonal (18+)

Ski Shuttle Driver for Bear CreekThe ideal Ski Shuttle Driver for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Parking team, providing safe transport for guests between the parking lot and ticket area. The right person will welcome our guests to the resort, as they will most likely be the first person to greet the guest, establish the expectation of service throughout the day, and thank the guest at the end of the day as they return to their car.Safely and efficiently transport guests and team members from parking lots to shuttle drop off areasUnderstand parking lot routes and proceed with the most direct, safe and sensible route for transport within the parking lotEnsure vehicles meet all safety and security protocolsEnsure all traffic laws are obeyed while operating ski shuttle within the parking lotAssist passengers during the loading and unloading processVerbally communicate with other drivers and parking attendantsEnsure the vehicles interior and exterior is clean, and vehicle is fueledCommunicate effectively when shuttle repairs are neededComplete and ensure accuracy of all required logs and paperworkAcknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/SupervisorFamiliarity with all hotel services/features and local attractions/activities to respond to guest inquiries accuratelyContribute to the team's success by accomplishing tasks and assisting with projects as neededMaintain knowledge and compliance with departmental policies, service procedures, and standardsWork as a team member to ensure our guests have the best possible experienceUnderstand emergency procedures and be able to apply them when necessaryReport any incidents, property damage or injuries immediately to Manager/SupervisorAttend department meetings and training sessions as necessaryOther duties as assigned by Manager and/or SupervisorSupport Southern Management's Mission, Vision, and ValuesComply with Bear Creek and Southern Management's policies and proceduresMust be at least 18 years of ageDriving experience in local area preferredHigh School Diploma or equivalent preferredValid driver's license and clean driving recordAvailability during peak operating times, i.e.: weekends, holidays and special eventsAbility to follow traffic laws and regulations, and adapt to new and existing weather and traffic conditions to avoid accidentsEffective verbal communicationOrganized and detail orientedExcellent time management skillsExcellent interpersonal skillsAbility to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfactionHigh guest satisfaction scoresNo accidents, injuries or traffic violationsOutdoors: Job requires work outdoors with workers unprotected and exposed to the elementsExtreme Cold: Exposure to non-weather-related temperatures that are 40 degrees or colder if the exposure is 2/3 or more of the workday or 32 degrees or colder if the exposure is for less than 2/3 of the workdayExtreme Heat: Exposure to non-weather-related temperatures that exceed 85 degrees in a humid atmosphere or 90 degrees in a dry atmosphereWetness: Any non-weather-related contact with water or other liquidsHumidity: Non-weather-related exposure to conditions where the air contains a high amount of water or water vapor, and the atmosphere is oppressiveHeavy Vibration: Exposure to a shaking object or surface that causes a strain on the body or extremitiesHazardous Contaminants: Exposure to a substance that negatively affects the respiratory system, eyes, skin or other living tissue via inhalation, ingestion, or contactProximity to Moving Mechanical Parts: Operation of or proximity to moving materials, mechanical parts, settings, or any moving objects (most commonly moving machinery or equipment) that could cause bodily harmHigh, Exposed Places: Exposure to possible bodily injury from fallingNoise Intensity Level: The noise intensity level to which the worker is exposed in the job: Quiet, Moderate, Loud, Very LoudBear Creek offers loads of discounts and privileges for our team members.Skiing and snowboardingFree rentals*Free lesson*Free snow tubing*Referral Bonus ProgramDiscounted tickets for Bear Creek events and activitiesDiscounts on items from the Hotel gift shop and Slopeside Sports retail storeDiscounts at the SpaDiscounts at our Restaurants*1 Employee Benefit Pass to ski and snowboard for a friend or family member at a reduced price**Some restrictions apply based on availability and season