Asset Management Associate

Duties:
* Tracking hardware and software assets (including licenses) and configuration items from acquisition to disposition
* Assist with Software License Management
* Assist with defining disposition processes
* Monitor CMDB to keep it well maintained and accurate
* Assist with defining and managing the Asset & Configuration Management policy and processes
* Ability to work with IT service management toolsThe types of activities the role will cover include:
* Creating, implementing and maintaining Configuration Management and Service Asset Management plans, processes, and standards
* Working with Service Operations teams to ensure CMDB integration to process is set up, working and developed through Continual Service Improvement
* Working with Technical Operations teams to ensure full visibility of the IT Services, Applications and Infrastructure within the CMDB
* Working with Application and Infrastructure Owners to develop a federated model of ownership of the CIs and Asset Classes and ensure this stays current through governance
* Ensuring integration and automation have been set up and are working well in populating the CMDB with the required data
* Working with the IT Change team to ensure the CMDB remains central to the IT Change process
* Improving data accuracy by identifying and addressing deviations or errors in CIs or relationships with the appropriate Asset owner
* Contributing expert knowledge to projects in the wider organization
* Networking across the organization and problem solving, both as part of a team and independently as required
* Producing regular and ad-hoc reports, process documentation, instructions etc.
* Track and maintain IT asset inventory
* Ensure IT asset management processes are followed according to policy
* Report to management and advise on process improvements
* Compile ad-hoc asset inventory reporting and analysis
* Address any problems, obstacles, or challenges related to IT asset management
* Partner with Procurement to ensure proper terms and conditions are adopted with vendors
* Maintain software license tracking and coordination

Skills:
* The essential experience required for this role is a minimum of 1-2 years working with CMDBs and an understanding of the ITIL framework.
* Experience of working with ServiceNow
* Knowledge and experience in IT Asset and Inventory Management
* Excellent communication skills
* Ability to demonstrate exceptional organizational. Accuracy, and time-management skills
* Good verbal and written communication skills. Strong initiative, problem solving, priority setting, and collaboration skills.Good organizational and analytical skills
* Exhibits a high level of initiative and integrity


Education:
* Associate degree in IT, Business or relevant work experience.
* Experience with ServiceNow
* Working knowledge of Microsoft Office
* ITIL v3 Foundational Level certification a plus


Required Skills:
DOCUMENTATION
EXCELLENT COMMUNICATION SKILLS
ASSET INVENTORY
ASSET MANAGEMENT
CONFIGURATION MANAGEMENT
Certifications & Licenses:
ITIL v3