APPEALS COORDINATOR

GRADE


16


LOCATION OF POSITION


MDH - Office of Eligibility Services
201 W. Preston Street


Baltimore, MD 21201

Main Purpose of Job


The main purpose of this position is to interpret and apply Federal and State regulations and policies to all provider and recipient appeals within the Medicaid Program. In addition, this position assists in the execution of applicable Federal and State exclusion and termination regulations and policies to make programmatic updates when acting to terminate, suspend and sanction providers. The position coordinates and acts as a liaison with other state Medicaid programs as well as federal entities regarding exchanging termination and exclusion data. These functions are required by CMS so that we provide a nationwide alert to all states and effectively prohibit a provider from receiving future reimbursement and protect the health and safety of Medicaid/Medicare participants. This position prepares reports for Medical Care Program staff regarding appeals and excluded providers. This position coordinates all appeals and ensures Program staff adheres to procedural requirements of the appeals process.


This position requires detailed program knowledge of the functions of the OLTSS Medical Care Programs as well as knowledge of databases including Long Term Supports Services (LTSS), In Home Supports and Assurances (ISAS), Maryland Medicaid Information System (MMIS), Medicaid Appeals Database and Medicaid Provider Database.


MINIMUM QUALIFICATIONS

Experience: Seven years of administrative or professional experience developing or applying policies and regulations in medical assistance, health insurance, federal or State entitlement programs.


Notes:


1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and three years of administrative or professional experience developing or applying policies and regulations in medical assistance, health insurance, federal or State entitlement programs for the required experience.


2. Candidates may substitute the possession of a Master's degree from an accredited college or university in the related field of work for the required experience.


3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Operational Analysis classifications or Health Services Management specialty codes in the health-related field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS


The desired candidate should possess the following:

• Experience interpreting and applying federal and state Medicaid regulations, policies, and procedures related to provider and recipient appeals, sanctions, exclusions, and terminations.
• Experience coordinating administrative appeals and ensuring compliance with procedural requirements, including preparing reports, case documentation, and recommendations for program staff.
• Experience using Medicaid-related databases and information systems, such as the Maryland Medicaid Information System (MMIS), Long Term Services and Supports (LTSS), In Home Supports and Assurances (ISAS), Medicaid Appeals Database, and Medicaid Provider Database, or comparable healthcare program systems.
• Experience collaborating with federal agencies, state Medicaid programs, and internal stakeholders to exchange program integrity information, implement regulatory requirements, and support provider enrollment, exclusion, and sanction activities.
• Strong analytical, organizational, and communication skills, with experience developing process improvements, interpreting complex regulations, and participating in the implementation or enhancement of healthcare information systems.

LICENSES, REGISTRATIONS AND CERTIFICATIONS


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator's license valid in the State of Maryland.


SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).


Complete applications must be submitted by the closing date. Information submitted after this date will not be added.


Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.


Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.


If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to View phone number on click.appcast.io. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.


For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at View phone number on click.appcast.io.


If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at View phone number on click.appcast.io or View email address on click.appcast.io.


Appropriate accommodations for individuals with disabilities are available upon request by calling: View phone number on click.appcast.io or MD TTY Relay Service View phone number on click.appcast.io.


We thank our Veterans for their service to our country.


People with disabilities and bilingual candidates are encouraged to apply.


As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.


MDHMedCare