Intermodal Transportation Operations Specialist

Amazon’s Intermodal (AZIM) Operations team is seeking highly skilled and motivated Transportation Specialists to join this rapidly growing team. AZIM Operations drives the end‑to‑end operational execution of all loads (internal and external) shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on‑time pickup and delivery of freight from vendors, Amazon fulfillment centers (FCs), rail yards and shipper hubs. In the case of disruptions, the Operations team is responsible for addressing the disruption, keeping all stakeholders informed and ensuring timely resolution of the issue. The AZIM Operations team is the first line of defense in understanding network trends, delays, dwells and other exceptions that impact AZIM’s ability to deliver a world‑class transportation product that serves its customers on time. An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem‑solving, and organizational skills is a must. Successful candidates will enjoy working in a fast‑pace, high‑volume call center environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers, and work schedules. Key Job Responsibilities Deliver excellent carrier and driver experience/solutions in a high‑volume contact center environment, researching, problem‑solving, setting appropriate expectations, and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur. Work in a fast‑paced environment and adhere to schedules: start/stop, and breaks/lunches. Support workload surges and/or weather‑related operations as needed, including working significant overtime during designated high‑volume peaks. Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly, and quarterly basis. Provide support to field teams and partners by creating repair requests, monitoring load execution, and ensuring on‑time pickup and delivery metrics. Work with cross‑functional teams. Use analytical skills to drive data‑driven decisions and effectively communicate insights to others across Transportation Operations Management, Amazon Freight Shippers, rail partners, carriers, and fleet. Provide support to drivers and carriers with over‑the‑road disruptions. Your calls will be monitored and recorded for training and compliance purposes. A Day in the Life The AZIM Transportation Operations Specialist facilitates the continued flow of Amazon’s supply chain by passing information to key stakeholders and resolving disruptions that impact customer experience or the flow of information impacting performance and delivery. The Specialist addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps, shipper hubs, Amazon fulfillment centers, or transiting between rail to OTR carriers. The day‑to‑day role requires the specialist to provide resolutions by researching and querying internal tools and making real‑time decisions in accordance with their guidance and standard work processes. In this role, the Transportation Operations Specialist will be able to understand the process and requirements, analyze data and notice trends, and drive customer experience without compromising on time. This position requires experience to understand logistics and the ability to communicate clearly in written and oral form. Basic Qualifications 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience. High school or equivalent diploma. Work 40 hours/week, and overtime as required. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Are 18 years of age or older. Preferred Qualifications Work a flexible work schedule including evenings, overnights, and weekends. 1+ years of contact center experience, or experience in the customer service/contact center industry. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr Amazon.com Services LLC - A57