System Administrator III

Location: San Jose, CA (Hybrid, 3-4 days onsite per week) Position Summary The System Administrator III is responsible for managing and optimizing critical IT infrastructure, including SaaS platforms, networking, security tools, and endpoint management systems. This role drives automation, ensures compliance, and maintains operational excellence across the organization's technology environment. As a senior technical resource, this position also serves as an escalation point for Help Desk support, providing advanced troubleshooting and mentorship to improve team performance. The System Administrator III collaborates closely with IT support, project management, security, and application engineering teams to deliver a secure, scalable, and reliable infrastructure that supports business operations and long‑term growth. Key Responsibilities Infrastructure & Systems Management Manage day-to-day IT infrastructure operations, including system performance, maintenance, and change management Support and administer key systems and platforms Identity & Access Management: Okta, FastPass, automated provisioning Security Tools: CrowdStrike, Cloudflare WARP, Mimecast, KnowBe4 Networking: Meraki switches, access points, CloudRadius Manage vendor relationships, including ISPs and SaaS providers Drive automation initiatives using tools such as Workato or similar platforms Act as a senior escalation point for Level 1 and Level 2 Help Desk issues Perform advanced troubleshooting and root cause analysis for complex technical problems Ensure timely resolution of critical incidents with minimal business disruption Document issues, resolutions, and system configurations Monitoring, Security & Compliance Implement and manage monitoring and observability tools (e.g., Datadog, Splunk) to proactively maintain system health Enforce security best practices, including IAM policies and multi-factor authentication (MFA) Partner with SOC/SIEM teams for incident response and threat management Maintain compliance with regulatory and governance frameworks (e.g., SOC 2, ISO 27001, GDPR) Collaborate with cross-functional teams (security, cloud, application engineering) to align IT services with business needs Mentor and train Help Desk staff and junior administrators to improve efficiency and technical capabilities Lead or contribute to IT projects, ensuring delivery on time and within scope Promote continuous improvement through knowledge sharing and process optimization Identify and implement improvements in systems, workflows, and automation Respond to evolving business and technology needs with flexible, scalable solutions Maintain detailed system documentation and operational procedures Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) 10+ years of experience in system administration within hybrid environments Strong expertise in: Windows and macOS administration Networking (Meraki, CloudRadius) Endpoint and device management Security tools (CrowdStrike, Mimecast, Cloudflare WARP, KnowBe4) Experience with scripting (PowerShell, Bash, Python) and automation platforms (Workato or similar) Familiarity with monitoring tools such as Datadog and Splunk Solid understanding of IT security, IAM, and compliance standards Strong troubleshooting, problem-solving, and communication skills Proven ability to lead technical initiatives and mentor team members Preferred Qualifications Master's degree in Computer Science, Information Systems, or related field Relevant certifications such as: Cisco certifications CISSP or similar security certifications Experience with: Disaster recovery and business continuity planning Zero-trust security models Advanced endpoint management (Intune, Jamf) Configuring application logging in Splunk Cloud Benefits The role offers medical, dental, vision coverage, and a 401(k) retirement plan. Additionally, discretionary bonuses may be available. Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals and do not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io. Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. #J-18808-Ljbffr