Hybrid Contact Center Team Lead
Brigham and Women's Hospital
Brigham and Women's Hospital in Massachusetts is seeking a Supervisor to manage a team of customer service representatives in a hybrid contact center. You will hire, train, coach, and evaluate staff while ensuring SLAs and KPIs are met. Collaborate with training, workforce management, and QA to optimize operations. Required: 2-3 years supervisory experience in a contact center, Bachelor's degree preferred. Schedule is 40 hours, Day shift; location is 100 Brigham Way, Westwood, MA. #J-18808-Ljbffr Brigham and Women's Hospital
Vacancy posted 1 day ago
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