Retail Returns Specialist

Job Description

Job Description

Retail Returns Specialist – The UPS Store

Locations: Multiple openings across Long Island and NYC
Pay: $17.00/hour
Job Type: Full-time or Part-time
Schedule: Must be available to work Monday–Sunday

Looking for an opportunity to get started in retail, build valuable customer service skills, and grow into a larger role?

The UPS Store is looking for friendly, dependable, and motivated Retail Returns Specialists to join our multi-location team across Long Island and New York City.

This is an entry-level position designed to be a starting point within our organization . You’ll begin by learning customer service, Amazon and retail returns, package handling, and daily store operations.

As you demonstrate reliability, accuracy, strong customer service, and a willingness to learn, you’ll have opportunities to train in additional areas—including shipping, packing, printing, and mailbox services—and work toward advancement into a Retail Sales Associate position.

• Greet customers and provide friendly, professional service
• Assist customers with Amazon and other retail returns
• Scan QR codes, labels, and packages using store systems
• Follow return instructions and ensure transactions are processed accurately
• Prepare, consolidate, organize, and stage returned merchandise
• Help customers understand the return process and resolve basic questions
• Handle customer packages and merchandise carefully
• Maintain a clean and organized returns and customer-service area
• Assist team members during busy periods
• Participate in ongoing training and development

Retail Returns Specialist → Retail Sales Associate → Leadership Opportunities

The Retail Returns Specialist position is designed to help you build a strong foundation in our business.

As you develop your skills, you may have the opportunity to receive additional training in:

• Domestic and international shipping
• Professional packing
• Printing and document services
• Mailbox services
• Point-of-sale and additional store systems
• Sales and customer service
• Additional operational responsibilities

Employees who successfully develop these skills may be considered for advancement into our Retail Sales Associate position and future leadership opportunities.

• Consistent hours — no late nights (stores close by 7:00 PM Monday–Friday , 5:00 PM Saturday, and 3:00 PM Sunday)
• Paid training and ongoing development
• Clear opportunities to learn new skills and advance
• Sick pay , dental and vision insurance , and 401(k) with company match
• Employee discounts on products and services
• Free parking and uniforms provided
• Career opportunities across our 12+ locations throughout Long Island and NYC

• No previous shipping experience required
• Retail or customer service experience is a plus
• Friendly, professional, and comfortable interacting with customers
• Reliable and punctual
• Strong attention to detail
• Comfortable learning computers, scanners, tablets, and store systems
• Able to work efficiently in a fast-paced environment
• Ability to lift up to 40 lbs and stand for extended periods
• Availability to work weekends as needed
• Positive attitude and willingness to learn new skills
• Interest in growing into additional responsibilities

This position is more than processing returns. It’s an opportunity to get your foot in the door, learn the business, and develop into a well-rounded member of The UPS Store team.

Start as a Retail Returns Specialist , build your skills through hands-on training, and work toward your next opportunity within our organization.

Hourly Pay: $17.00/hour
Job Type: Full-time or Part-time

We are an equal opportunity employer committed to diversity and inclusion in the workplace.