Bilingual Patient Account Representative - Hybrid

Job Description

Job Description

Who We Are:

HSI Financial Services provides comprehensive revenue cycle management solutions designed to deliver measurable results. We are committed to offering exceptional service and maximizing financial outcomes for our clients. Beyond account resolution, we focus on helping patients understand and manage their financial responsibilities with professionalism, empathy, and integrity.

Drive Revenue. Resolve Claims. Make an Impact.

Overview:

Are you passionate about helping others and delivering exceptional customer service? We're looking for a motivated and detail-oriented Bilingual Patient Account Representative to support hospital business offices across all areas of the healthcare revenue cycle.

In this fast-paced role, you'll be the first point of contact for patients, assisting with billing inquiries, resolving account issues, and guiding them through payment options with professionalism and empathy. You'll use your strong communication and negotiation skills to drive positive outcomes while handling a high volume of calls and seamlessly navigating multiple systems.

If you thrive in a dynamic environment, enjoy problem-solving, and take pride in providing outstanding service, this is a great opportunity to make a meaningful impact in healthcare operations.

Why You'll Love Working With Us:

• Structured Work Environment - Clear processes and expectations that set you up for success
• Performance-Driven Culture - Your contributions are recognized and measured
• Collaborative Team Atmosphere - Work alongside supportive, goal-oriented professionals
• Professional Growth - Expand your expertise within the healthcare revenue cycle and collections field

Generous Benefits:

• Medical Insurance - Eligible starting the first day of the month following 30 days of employment
• Dental and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Wellness Program
• 401(k) Retirement Plan with employer match of up to 6%
• Life and Disability Insurance
• Annual Merit Increase Opportunities
• Supplemental Health Coverage, including Accident, Critical Illness, and Hospital Indemnity Insurance
• Legal Services Plan

Paid Time Off:

• Employees are eligible to accrue up to 128 hours of paid time off (PTO) during their first calendar year of employment.
• 10 paid holidays

What You Will Do:

• Manage patient accounts through both inbound and outbound call campaigns
• Deliver excellent customer service while assisting patients with inquiries, processing payments, and setting up payment arrangements
• Accurately document all patient interactions and account activity in accordance with company and client guidelines
• Efficiently work assigned accounts while meeting productivity and quality standards
• Ensure all activities comply with state and federal regulations, including HIPAA and client-specific requirements

Work location: Smyrna, GA (Atlanta area)
This position requires completion of a 30-day onsite training period before transitioning to a hybrid work schedule. Please note that periodic in-office attendance will be required throughout the year.

Work Hours/Schedule:
Full-time (40 hours per week)
Monday - Friday, 8:00 AM to 5:00 PM
Must be able to work flexible hours and occasional Saturdays.

Apply today and make a meaningful impact while growing your career!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, religion, sex, national origin, age, disability, or genetic information. We maintain a drug-free workplace.

Minimum Qualifications:

• Fluent in English and Spanish
• High School Diploma required
• At least one year of experience in a hospital business office or medical accounts receivable environment
• Working knowledge of credit, collections, and customer service principles
• Strong verbal and written communication skills, with the ability to clearly document account activity and interact professionally with patients and clients
• Ability to follow established collection processes in accordance with client guidelines
• Proficiency with personal computers and automated dialing systems
• Knowledge of regulatory requirements, including HIPAA and client-specific policies and procedures

Preferred Qualification:

• Certified Patient Account Representative (CPAR) credential is a plus