Director, Enterprise Access and Reimbursement Manager (ARM) Team - Mid-Atlantic Region

Director, Enterprise Access and Reimbursement Manager (ARM) Team - Mid-Atlantic Region

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

The Director of the Mid-Atlantic Region leads our customer-facing organization for BMS Reimbursement Services. The successful candidate is responsible for supporting the development and management of our broad patient access support services and reimbursement strategies with focus on BMS Hematology, Oncology, Cardiovascular and Rheumatology Franchises, with execution responsibility across the Region. The primary objective of this position is to hire, lead, coach, develop and energize a team of Access and Reimbursement Managers (ARMs) (~8-10 individuals) in support of the current and future BMS portfolio. This team is responsible for providing information and resources in a professional, compliant, and effective manner to support clinical decisions surrounding the use of BMS products, by providing access and reimbursement support. This Director will work closely with the Patient Access Support Services (PASS) & Reimbursement Services Leadership Team and will report to the PASS- Sr. Director, Enterprise ARM Team.

Key responsibilities include, but are not limited to:

• Build and lead a team of Access & Reimbursement Managers to provide reimbursement education to health care providers.
• Model and foster team effectiveness and matrix team collaboration by sharing knowledge, experience, and information.
• Manage operational and relevant budget, ensuring appropriate allocation of budget against priorities.
• Set specific and measurable objectives and tracks and analyze performance data against these measurements; leads and coaches' access & reimbursement managers to execute against goals and national objectives.
• Coordination of services between HCP, HUB, specialty pharmacies, centers of excellence, and all aligned customer targets.
• Identify customer, access, and program performance trends that require escalation and follow through to resolution.
• Establish and maintain appropriate relationships with BMS business partners in PASS, Sales, Access Strategy, and brand Marketing teams as appropriate.
• Work across US MAx to assist with resolution of program escalations.
• Work in conjunction with privacy, legal, regulatory and compliance personnel.
• Embraces changes and leads on new ways of working.
• Ability to manage greater than 50% travel.
• Strong preference for candidate to live in geography.

Qualifications and experience we look for in a candidate:

• Requires a minimum of a bachelor's degree, a master's degree is a plus.
• Minimum of 5-7+ years of progressive roles within the pharmaceutical industry, with minimum 3 years of very strong people management and leadership experience is required.
• Experience in claims reimbursement, including reimbursement of buy and build products, managed care processes and practices, distribution, and dispensing of specialty pharmaceuticals, and all aspects of patient support/HUB services are preferred.
• Strong communication and presentation skills are required, along with the ability to present complex information to multiple stakeholders.
• Broad based, cross-functional experience as well as experience with geographic region customer base is preferred.
• Expertise with Hematology, Oncology, Cardiovascular, and Immunology pharmaceutical products preferred.
• Creates an environment of continuous learning where team members feel challenged and engaged.
• Demonstrated knowledge and experience in payer (Commercial & Medicare) policies, reimbursement process / coverage, Specialty Pharmacies, and health care legislative environment.
• Maintains deep market access expertise in the assigned geography and anticipates implications for brands and key competitors, in supported therapeutic areas.
• Ability to maintain ARM Rules of Engagement, compliance guidelines, and field coaching reports.
• Established leader with an enterprise mindset, with experience leading multi-functional teams to accomplish specified goals
• Strong financial acumen, analytic skills, writing, and presentation skills required; ability to effectively plan, prioritize, execute, follow up and anticipate problems.
• Ability to work collaboratively across multiple functions, with demonstrated ability to manage multiple projects in fast-paced, deadline driven, entrepreneurial environment.

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Field - United States - US: $195,700 - $237,137

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

​ Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as "Transforming patients' lives through science™ ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-