Dispatch Associate

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Pleasant Hill / Concord CA (Contra Costa County)

POSITION: Dispatch Associate Full-Time or Part-Time

POSITION SUMMARY: Were hiring a Dispatch Associate that will be u nder the supervision of the Communications Supervisor. The Dispatcher is responsible for receiving and dispatching emergency and non-emergency calls to all field units staffed by Emergency Medical Technicians and Paramedic resources utilizing a Computer Aided Dispatch (CAD) system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Utilizes sophisticated system status management computer system which monitors updates and controls the location and movement of units.
• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response allocates resources to match dynamic system demands and input applicable information into the CAD system.
• Dispatches and maintains radio communications with BLS and ALS units.
• Monitors and documents response times of units.
• Utilizes and maintains professional communications skills with all employees and customers including patients facilities and public service agencies.
• Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.
• Monitors system performance and communicates system demands to field employees.
• Adhere to all company policies and procedures.
• Assists in the collection of data for patient billing purposes.
• Periodically ride a shift on an ALS ambulance QRV fire engine paramedic engine or ladder truck.

MINIMUM QUALIFICATIONS:

• High school diploma or GED.
• Minimum of 18 years of age.
• Must have at least six months of prior work experience with phone and customer service duties.
• Two years of progressive experience within a high-profile EMS or Fire Dispatch system preferred.
• CAD and data entry experience with typing speed of at least 35 wpm required - c ertificate must be provided at time of interview ( must be within the past 6 months.)
• Current CPR and First Aid certification or prior Paramedic or Emergency Medical Technician certification and experience preferred.
• Effective oral written and interpersonal communication skills.
• Experience with Intergraph Public Safety CAD system preferred.
• Experience using TRITECH preferred.

Why Choose AMR AMR is one of Global Medical Response s (GMR) family of solutions. OurGMRteams deliver compassionate quality medical care primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at .

GMRs Core Behaviors keep care at the center raise your handseekto understand find a way together and be accountableuniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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Check out our careers site benefits page to learn more about our comprehensive benefit options which include medical vision dental 401k disability FSA HSA EAP vacation and paid time off.

Salary Range: $30.91 - $41.49 DOE (This rate applies to 12-hour shift and average 42 hours per week)

Required Experience:

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