Operations Director, Enterprise Management Operating System

Operations Director, Enterprise Management Operating System

This leadership role sits at the intersection of operations, technology, and organizational transformation, overseeing an enterprise-wide management operating system that supports large-scale workforce enablement. The position is responsible for guiding the evolution, performance, and strategic direction of a platform used by tens of thousands of users across the organization. It combines hands-on operational leadership with long-term strategic vision, ensuring tools, training, onboarding, and sustainment functions work cohesively. The role partners closely with product, analytics, and business teams to deliver data-driven improvements and scalable solutions. It requires strong executive communication skills and the ability to influence across complex, matrixed environments. This is a high-impact position where decisions directly shape operational efficiency, user experience, and enterprise transformation. The environment is dynamic, data-centric, and focused on continuous improvement and innovation.

Accountabilities

• Lead the daily operations and long-term evolution of the Enterprise Management Operating System (eMOS), ensuring alignment across onboarding, tools, sustainment, and training functions.
• Oversee multiple teams supporting platform users, driving consistent execution, performance, and service quality across all operational areas.
• Define and execute strategic initiatives to enhance platform capabilities, improve user experience, and enable enterprise-wide operational efficiency.
• Partner with product, technology, analytics, and business leaders to design and implement scalable digital and operational solutions.
• Use data-driven insights to identify trends, operational gaps, and opportunities for continuous improvement.
• Drive cross-functional alignment, influencing senior stakeholders to resolve complex operational challenges and implement transformational changes.
• Build and develop high-performing teams, fostering accountability, collaboration, and leadership growth.

Requirements

• Bachelor's degree required; MBA preferred.
• 8+ years of experience in business operations, platform management, or related fields.
• At least 2+ years of people leadership experience in managing teams and driving performance.
• Strong experience in product development, program management, or large-scale operational transformation.
• Demonstrated ability to lead in ambiguous, fast-paced, and matrixed environments.
• Strong analytical, financial, and data interpretation skills to support decision-making.
• Excellent communication, facilitation, and executive-level presentation skills.
• Proven ability to influence senior stakeholders and drive cross-functional alignment.
• Proficiency in Microsoft Office and business analytics tools.

Benefits

• Annual salary range: $144,200 – $240,400 USD, depending on experience and location
• Eligibility for annual bonus and long-term incentive programs
• Comprehensive healthcare coverage including medical, dental, and vision from day one
• Mental health and well-being support programs
• 401(k) retirement savings plan with company contributions
• Company-paid life insurance
• Tuition reimbursement and ongoing learning support
• Minimum of 18 days paid time off plus paid holidays
• Inclusive benefits supporting physical, emotional, and financial well-being
• Fully remote flexibility with hybrid requirement for select locations (3 days onsite within 50 miles of designated hubs)