Senior Manager, Data Operations & Governance

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Team The Data Programs & Insights team sits at the heart of Salesforce’s product data strategy, owning the operational and governance frameworks that power executive‑level financial reporting across our entire product suite. Our team is the authoritative source for the product components of the company Accountability Performance Matrix (APM), the backbone of Salesforce’s pipeline, ACV, AOV, and attrition reporting used in every executive review, product strategy discussion, and financial planning cycle. When senior leadership needs to understand how the business is performing, they rely on the data frameworks our team owns and maintains. Salesforce is currently undergoing a major data transformation: modernizing our data foundations to improve data quality, simplify revenue operations processes, rethink how we measure success, and make data available in near real‑time across the company. Throughout this scope of work, we serve as the bridge between Product Strategy and Data Engineering – turning complex business needs into scalable data systems while overseeing governance of core product data across the organization. This is a team for people who thrive at the intersection of analytical rigor, operational excellence, and cross‑functional influence. Our team has direct visibility into decisions that shape Salesforce’s long‑term data strategy and a hand in building the future state of how we operate. Overview of the Role We are looking for an operationally minded, analytical Senior Manager, Data Operations & Governance to lead a function focused on APM Governance. This is a high‑impact role sitting at the crossroads of Product Strategy, Data Engineering, Specialized Sales, and Finance. You’ll be responsible for the accuracy, day‑to‑day operations, and long‑term governance of Salesforce’s master product hierarchy and product allocations framework within the Accountability Performance Matrix (APM). As our product portfolio grows and commercial complexity increases, scaling this function has become a strategic priority, and this Senior Manager will be the operational leader driving that work forward. You will also serve as a key partner to our Data Engineering & Technology (DET) team as we move from a legacy manual system to the automated APM 2.0 framework – an infrastructure upgrade with company‑wide impact. Responsibilities Master Product Hierarchy & APM Governance Own end‑to‑end APM data governance, including the Product and Industry dimensions, M&A‑related data, and downstream impacts to dashboards and reporting tools Manage the full lifecycle of a multi‑tier APM hierarchy from creation and validation to error resolution, evolving and automating legacy processes and leveraging AI to drive efficiency without sacrificing accuracy Partner with DET on custom SQL query updates and with the Finance Data Office (FiDO) to signal readiness for table updates and republishes as new logic is added Lead UAT and define structural design requirements needed to migrate all hierarchies and allocations into a new, business‑user‑friendly UI framework Serve as the formal Product approver for all Pricing and Packaging Operations cases, ensuring consistent data governance across all updates Drive change management to protect data integrity across quarterly and fiscal year transitions, keeping key partners (CSG, Finance, Sales, DET) informed of any changes System‑based Data Management & Forecast Alignment (Org62 CRM) Define and maintain Product Allocation fields in Org62 CRM to support accurate ACV splits across products & accurate specialized seller forecasting & reporting Lead data execution for Product as a part of the annual Go‑For‑Growth (G4G) process in partnership with the Specialization Sales and Territory Ops – including user testing, approvals, and driving the multi‑month effort to map new fiscal year APM changes across product and industry verticals New Product Introduction & Complex Bundle Allocation As part of the NPI process, ensure all new SKUs are properly positioned across multi‑tiered product structures and correctly mapped at the time of each monthly product launch Minimum Qualifications Education & Experience: Bachelor’s degree in Business Analytics, Operations, Finance, or a related field; 8+ years of experience in Business Operations, Sales Operations, or data governance; 3+ years leading teams with a track record of successfully managing and scaling processes Technical Skills: Strong SQL and Snowflake skills required; comfortable working with complex data workflows, transformation logic, and large databases Cross‑Functional Leadership: Excellent communication and interpersonal skills with a proven ability to collaborate across Product, Data Engineering, and Finance in a fast‑paced enterprise environment Growth Mindset & Autonomy: Self‑motivated and collaborative, with strong influencing skills, intellectual curiosity, and a willingness to approach problems with an open mind in a constantly evolving environment Preferred Qualifications Background in StratOps, Business Operations, or a Business Analyst role with exposure to complex data and systems Familiarity with software revenue recognition principles and how CRM configurations connect to corporate finance requirements Experience leading or partnering on a transition from manual tracking tools (e.g., Quip, Google Sheets) to automated, cloud‑based data platforms Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request. Equal Employment Opportunity Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Benefits Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. 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