Call Center Representative (Blended) Part-Time

Job DescriptionJob DescriptionOverviewMCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.We’re seeking enthusiastic Call Center Representatives to support a range of inbound and outbound customer service and sales initiatives. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. Opportunities are available across various projects, including government programs and some of the world’s most recognized brands.We’re looking for individuals with strong communication skills, a positive attitude, and a commitment to reliability and continuous learning.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. ResponsibilitiesWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities:Handle inbound and outbound calls with professionalism and courtesyResolve customer issues efficiently, aiming for first-call resolutionResearch and retrieve information across systems to support customer needsAccurately document customer interactions and process claimsGuide customers through options to find the best solutionsUse training and resources to answer questions while adhering to scripts and policiesMaintain confidentiality and handle sensitive information appropriatelyEscalate complex issues to the appropriate team members when necessaryParticipate in training sessions and stay current on updates and proceduresFollow attendance and scheduling requirements consistently QualificationsWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:QualificationsMinimum age of 18High school diploma or equivalentStrong written and verbal communication skillsTyping speed of at least 20 words per minuteBasic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)Familiarity with Windows operating systemsDependable and punctual with excellent time managementProblem-solving and conflict resolution skillsCustomer-focused mindset with empathy and patienceAbility to multitask and work independentlyTeam-oriented with a collaborative spiritComfortable in a dynamic, fast-paced environment