Renewal Insurance Carrier Service (ICS) Rep

Renewal Insurance Carrier Services Representative

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

The Opportunity

The Renewal Insurance Carrier Services (ICS) Representative is responsible for managing all carrier-facing tasks related to the renewal process. Working behind the scenes, this role supports the Account Management team by ensuring that all applications are completed, submitted, and quoted accurately and on time. ICS Representatives play a critical role in maintaining strong carrier relationships, understanding underwriting guidelines, and aligning submissions with current market appetite. They work in close collaboration with Account Managers to ensure proper marketing and placement of renewal accounts.

Duties & Responsibilities

• Complete and submit renewal applications to carriers in a timely and accurate manner.
• Request and organize loss history reports, policy documents, and any required underwriting information.
• Review and confirm accuracy of all carrier quotes prior to delivery to Account Managers.
• Proactively track deadlines and ensure quotes are received by the Account Manager's specified need-by date.
• Negotiate coverage terms and pricing with underwriters when necessary, under the direction of the Account Manager.
• Maintain up-to-date knowledge of carrier appetite, underwriting criteria, and product offerings specific to the HOA space.
• Foster strong relationships with carrier partners and act as a primary point of contact for renewal marketing communications.
• Collaborate closely with Account Managers to determine the most strategic marketing approach for each renewal account.
• Maintain organized documentation of submissions, quotes, and communications within the agency's management system.

Qualifications

• High School / GED
• 1-2 years insurance industry experience or equivalent combination of education & experience

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

Working Conditions and Physical Demands

• This position primarily involves remaining in a stationary position for the majority of the workday.
• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

The expected salary range for this position is $24-$28/hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.