Lead HVAC Installer - Residential Retrofit

Job Description

Job Description

Lead HVAC Installer - Residential Retrofit

Cline's Heating & Air  |  Spokane & Coeur d'Alene  |  Since 1988

JOB SUMMARY:

We are looking for a Lead Residential Retrofit Installer who operates at a high level and takes real pride in their work. This role is for someone experienced in residential change-outs and retrofit installs who can lead jobs from start to finish inside people's homes, set the tone for the crew, and consistently deliver clean, high-quality installs. You will be hands-on, solutions-driven, and expected to execute with urgency, precision, and respect for the customer's home.

If you're the type who holds a high standard, treats every home like it's your own, gets the job done right the first time, and wants to grow with a team that refuses to be average, you'll fit right in.

ABOUT US:

At Cline's Heating and Air, we don't just install HVAC systems. Follow us on social media to see what we are all about! We walk it how we talk it and are setting the standard for quality, expertise, and customer satisfaction in our market. As Spokane's most reliable HVAC company, we have been serving homeowners, businesses, and contractors since 1988 with a commitment to excellence that goes beyond just getting the job done. We believe in building lasting relationships, not just with our customers, but with our employees and industry partners. Our team is made up of high performers who take pride in their craft, support each other, and never settle for average. Cline's is the fastest growing HVAC in the region, we love to win and are looking for other A team players. We invest in ongoing training, the best tools and technology, and a work culture that values accountability, growth, and teamwork. At Cline's, we offer competitive wages, career advancement opportunities, and a company culture that feels like family. Whether it's a company BBQ, team outings, or simply celebrating wins together, we believe in creating an environment where people love to work.

If you're looking for a company that values excellence, integrity, and the pursuit of being the best, Cline's AC is the place for you.

KEY RESPONSIBILITIES:

• Lead and supervise end-to-end residential retrofit and change-out installations from start to finish.
• Read and interpret load calculations, equipment specs, and job scopes to determine equipment layout and installation requirements.
• Install furnaces, heat pumps, air conditioners, air handlers, ductwork, line sets, and control systems with precision in occupied homes.
• Commission systems: work with technicians to perform start-up checks, calibrate controls and safety devices, verify airflow, refrigerant charge, and proper operation.
• Protect the customer's home with drop cloths, clean staging, and a spotless jobsite before, during, and after the install.
• Mentor and train installation crews, assign tasks, review workmanship, and enforce our quality standards.
• Coordinate with the install director, comfort advisors, and other trades to keep jobs on schedule and within budget.
• Conduct on-site troubleshooting and make real-time decisions to resolve installation challenges.
• Ensure all work complies with manufacturer specifications, local codes, and OSHA safety regulations.
• Manage material orders, inventory, and equipment staging for each job.
• Maintain accurate job documentation in ServiceTitan: time logs, change orders, sign-offs, and close-out reports.
• Communicate clearly with homeowners: explain system operation, answer questions, and ensure complete satisfaction.
• Uphold a clean, organized worksite and enforce best-practice safety protocols at all times.

EDUCATION & EXPERIENCE:

• Educational Background: A high school diploma or GED is mandatory.
• Experience: At least two (2) years of experience in the HVAC industry is required to ensure a solid foundation of practical skills and knowledge.
• Technical Knowledge & Skills: Candidates must possess in-depth technical knowledge of residential HVAC systems and the installation process. This includes the ability to read and interpret equipment specs and HVAC wiring diagrams effectively.
• V alid Driver's License & Clean Record: A valid driver's license with a clean driving record is essential for this role, as it may require travel to different job sites.
• Certifications: Candidates must have passed or be willing to obtain the EPA Certification. Obtaining NATE certification within the first 12 months of employment is expected, with continuous education and company support provided to facilitate this achievement.

QUALIFICATIONS:

• Experienced: 3+ years of lead residential HVAC install experience.
• Licensed or Trainee: WA 06A or 07 trainee card accepted; 06 and/or 07 license preferred.
• EPA Certification.
• Friendly & Communicative: You connect easily with homeowners and colleagues alike.
• Problem-Solver: You thrive on troubleshooting and delivering effective solutions.
• Detail-Oriented: You catch small issues before they become big problems.
• Tech-Forward: Comfortable with tablets, digital gauges, and ServiceTitan.
• Team Player: You hold yourself and the team accountable to deliver on our promises.

BENEFITS & CULTURE:

• $30-$45/hour dependent on experience plus bonuses.
• Company-provided vehicle, cell phone, and tablet.
• Dynamic team environment with opportunities for advancement.
• Paid holidays and vacation.
• Our family of employees participate in team workouts, hunting trips, camping trips, BBQ's and other fun activities throughout the year.
• Uncapped commission for ALL team members. Earn 3% on any residential sales that come from a referral from you. We will give access to any marketing tools or call lists if a team member wants assistance in earning additional income.

WHY JOIN US:

• Stability and Growth: As part of our team, you'll have the security of working for an established company with an impeccable reputation that's been leading the charge in the HVAC space since 1988. With a solid foundation and a track record of success, you'll have ample opportunities for growth and advancement.
• Community Impact: At Cline's Air Conditioning, we believe in giving back to the communities that have supported us over the years. By joining our team, you'll be contributing to our mission of creating meaningful jobs and preserving the integrity of our industry in the face of increasing corporate consolidation.
• Training and Development: We understand that staying ahead in the HVAC industry requires continuous learning and skill development. That's why we offer extensive training opportunities to ensure our team members have the knowledge and expertise they need to excel in their roles.
• Family-Owned Values: As a family and veteran owned business, we prioritize the well-being and success of our team members. When you join Cline's Air Conditioning, you're not just an employee, you're part of our family, and we'll do everything we can to support you in your career journey.

OUR MISSION:

Setting the standard in the HVAC industry by delivering unparalleled quality, technology, and customer service excellence.

OUR VISION:

To be the undisputed household name for HVAC excellence in Spokane and Coeur d'Alene.

OUR CORE VALUES:

• Inspirational: Everything we do is bigger than us. We show up to work not just for ourselves but to impact our team, create the best solutions for our customers, and chase our full potential.
• Disciplined: We do what we say we are going to do. No exceptions. We train every day to continue learning and growing.
• Accountable: We hold ourselves and our team accountable because true growth doesn't happen by accident. Extreme accountability leads to extraordinary results.
• Transparent: We have big goals and move quickly. Our team operates with transparency to prioritize the work that gets us closer to those goals.
• Aligned: We hire growth-oriented individuals because our business can't grow if our people aren't growing. We align our business goals with every team member's personal, professional, and financial goals. When our team wins, the company wins.
• GSD: We get sh*t done.