Community Association Manager /Portfolio CAM (PTX6926)

Community Association Manager

Plano, TX 75093

Job Overview:

As the primary representative of RealManage, the community association manager (CAM) plays a pivotal role in delivering effective management, guidance, and leadership. Responsible for overseeing the day-to-day operations of a portfolio of community associations, you will ensure the provision of professional services and an outstanding customer experience. This role is dedicated to upholding the service level agreement and aligning operations with the company's guiding principles.

Responsibilities:

• Serving as a professional advisor to the board of directors for each assigned community.
• Acquiring and maintaining up-to-date knowledge of state and regulatory statutes, as well as the community's documents, policies, and procedures.
• Providing weekly updates and ongoing reporting to the board on collections, ACC requests, compliance, service requests, and work order activities.
• Conducting board or annual meetings and creating monthly management reports, offering clear insights into the state of community amenities, progress on key initiatives, and providing concise recommendations.
• Assisting the board in the selection of contractors and insurance carriers to safeguard the community.
• Managing vendor relationships, overseeing the bid process, and ensuring contract compliance.
• Approving payments to vendors providing services to the community association.
• Developing and submitting comprehensive and accurate annual budgets, meeting all deadlines, and demonstrating thorough analysis aligned with association goals.
• Collaborating with the accounting team to maintain accurate finances, variance reports, and invoice processing, including monitoring aging reports for timely legal action.
• Building positive relationships with residents to ensure high-level service, timely resolution of concerns, effective communication, and continuous improvement in community services.
• Regularly attending required monthly manager's and training meetings.
• Conducting all business with the highest standards of personal, professional, and ethical conduct.
• Demonstrating exceptional analytical skills to address a variety of situations effectively.
• This role also involves other related tasks contributing to the overall success of community association management.
• This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on community needs. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications:

• Associate or higher degree highly preferred.
• Position requires driving - a valid DL and reliable transportation is needed.
• Minimum of one (1) year managing homeowner associations (HOAs) required.
• CAI designation(s) strongly preferred.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Additional Skills:

• Strong interpersonal skills : Effectively manage a diverse range of personalities and opinions, both over the phone and in person. Represent the company with friendliness and professionalism in all interactions.
• Exceptional writing skills : Provide thoughtful, concise, and timely responses to customer concerns, predominantly through email communication.
• Proficient in technology : Navigate our proprietary software with ease, handling data management tasks throughout the day. Comfortably utilize technology software for accessing Owner/Residential portals, Management/Board portals, Closing portals, Attorney Portals, and Vendor portals from a centralized landing page.
• Flexibility and humility : Embrace a service-oriented mentality, being adaptable to meet clients' needs. Be willing to contribute to various tasks and go the extra mile to ensure client satisfaction.
• Strong organizational skills : Work with hundreds of owners across a portfolio of properties, utilizing established efficient systems. Attention to detail and organizational prowess are essential for effective system utilization.
• Ability to work independently : As part of a growing business, be comfortable working alone when necessary. Receive training, set goals, and utilize provided technology and systems to make empowered decisions, being accountable for your actions.

RealManage is a value based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay and Benefits:

$52,000 to $65,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays