Community Specialist

Job DescriptionJob DescriptionJob Duties This is a full-time position which will work alongside the assigned Community Management team to provide administrative support and assistance to assigned partner communities. Employee will be expected to utilize critical thinking and problem-solving skills to provide valuable assistance with managing the day-to-day administrative and community service obligations. ResponsibilitiesAssist community managers with administrative support tasksMaintain community websitesDistribute community communication pieces (email blasts, etc.)Review violation reports, send letters, and prepare hearing packetsRespond to elevated homeowner inquiriesAssist with completing community action itemsAct as a backup when the community manager is out of the office.Facilitate the sharing of community information to the CSM team.Assist with overflow ticket requests during high-volume periods.Attend board meetings & annual meetings as needed.Serve as a phone support back-up to the Community Manager, handling homeowner and board member inquiries with professionalism and clarity.Provide responsive and informed communication to Board Members and Managers, ensuring follow-through on action items during periods of high volume or CSM absence. Education and RequirementsExcellent organizational & time management skillsExcellent verbal and written communication skillsStrong critical thinking & problem solving skillsStrong verbal communication skills and the ability to manage a high volume of calls, requiring multitasking and sound judgment.Microsoft Office skills required (Outlook, Word, Excel, etc.)Strong PC skillsTeam-focused mentality1 to 2 years HOA experience preferredHigh School Diploma required Benefits Full Insurance packageGenerous PTO offering401K matching optionsTeam-oriented service groupFamily-owned and operated company