MVA Customer Agent I

: MVA Customer Agent I $36,185.00 - $54,973.00 (effective 7/1/23) *Previous applicants need not to reapply * This is an interview and hire position All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months from the date received. Duplicate applications will not be considered. The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking a dynamic agent with focus on delivering premier customer service. The Customer Agent I is the entry level of customer service work for the Motor Vehicle Administration. Employees in this classification perform a variety of duties. Employees in this classification are required to work over six service delivery days, Monday through Saturday. Employees are scheduled to work to cover MVA service delivery hours that may include evenings. Responsibilities included:

• Titling and registering vehicles
• Licensing and monitoring drivers
• Issuing identification cards
• Licensing and regulating vehicle related businesses
• Enforcing insurance and vehicle emissions inspection laws
• Investigating for non-compliance with motor vehicle laws and regulations and other customer support functions.

Ideal candidates possess:

• Passion for delivering excellent customer service
• Ability to work in a fast-paced environment
• Problem solving ability
• Excellent communication skills

Interviews invites will be prioritized based upon the needs of the Administration. Eligible candidates available to work in the following counties will be invited first to interview, Washington, Frederick, Carroll, Montgomery, Prince George's, Harford, Cecil, Charles, St. Mary's, Talbot, Wicomico, and Allegany County . The eligible list resulting from this recruitment may be used to fill MVA Customer Agent I vacancies throughout the Maryland Department of Transportation Motor Vehicle Administration. MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide * Connecting You to Life's Opportunities* Qualifications

Minimum Qualifications Education : Graduation from a standard high school or possession of a high school equivalency certificate. Experience : One (1) year of customer service work experience. Note: Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education. Customer service must be the primary function of your position in order to receive work experience credit. Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. If you have held more than one (1) position at the same employer, please list the positions that you held, and the length of time that you held each position.

Licenses & Certifications

None