Customer Service Specialist - TS/SCI w/Poly

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Customer Service Analyst Associate

Seize your opportunity to make a personal impact as a Customer Service Analyst Associate supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Analyst Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Analyst Associate joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.

Validates work request for completeness, accuracy, compliance to established standards. Verifies appropriate work authorization has been obtained by the client and company. Gathers and enters information into databases in accordance with established procedures

HOW A CUSTOMER SERVICE ANALYST ASSOCIATE WILL MAKE AN IMPACT
● Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.

● Validates work request for completeness, accuracy, compliance to established standards.​

​● Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out.

​● Escalate problems or tickets to higher level management when required and/or necessary. 

WHAT YOU’LL NEED TO SUCCEED:
● Education: High School Diploma/GED
● Required Experience: 1+ years of related experience

● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: communication and problem solving

● Location: On Site

● US Citizenship Required

● Shift: Sat & Sun 6am-6pm, Mon & Tues 7am-3pm

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from

#GlobalServices.

Work Requirements

Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

None - None - None

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required