Help Desk Technician II - TS/SCI W/ poly

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

Provides end-user software and hardware troubleshooting

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

Assists in the administration of e-mail, Microsoft office, etc.

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Maintains current knowledge of relevant technology as assigned

WHAT YOU’LL NEED TO SUCCEED:

EDUCATION AND EXPERIENCE: HS/GED, 1+ years of experience

Required Certifications:

Two certifications are required for the program:

1. Security+ CE or another 8570 Cert

2. PWS 9.1 cert

TS/SCI and Polygraph Required; US Citizenship Required

HOURS: 0600-1400

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Work Requirements

Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required