Help Desk Technician - TS/SCI w POLY
Gdit
Public Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
HELP DESK TECHNICIAN IV
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
● Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
● Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
● Diagnose, identify, isolate, and analyze problems utilizing historical database records.
● May route calls to product line specialists, application, or system support specialists.
● Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
● Experience: 5+ years of related experience
Required Certs:
1. Security+CE
2. PWS 9.1
GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
Work Requirements
Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
CompTIA Security+ CE | CompTIA - CompTIA
Travel Required
None
Citizenship
U.S. Citizenship Required
Vacancy posted 13 days ago
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