Medical Front Office Receptionist

Job Description

Job Description

About the Role:

Medical Receptionist – Bilingual English/Spanish

Orlando Neuropsychology and Counseling is seeking a fluent English and Spanish speaking, friendly, organized, and compassionate Medical Receptionist to serve as the welcoming face of our practice in Orlando, FL.

This is a fantastic opportunity to join a dedicated healthcare team where your attention to detail, professionalism, and compassionate communication can make a meaningful difference in our patients’ lives every day.

The ideal candidate must be dependable, organized, personable, and comfortable interacting with patients from diverse backgrounds. Fluency in both English and Spanish is required.

If you are passionate about providing excellent patient service and would enjoy being part of a caring and supportive healthcare environment, we would love to hear from you.

Responsibilities:

• Greet and check in patients in a warm, professional manner at the front desk
• Schedule, confirm, and manage patient appointments using medical scheduling software
• Answer and route incoming phone calls, voicemails, and patient inquiries
• Verify patient insurance eligibility and collect co-pays at time of service
• Maintain accurate patient records and update demographic information in the EHR system
• Coordinate referrals, authorizations, and communication between patients and clinical staff
• Manage patient intake forms, medical releases, and HIPAA compliance documentation

Requirements:

• Prior experience as a medical receptionist or in a healthcare front office setting preferred
• Familiarity with EHR/EMR systems and medical scheduling software
• Knowledge of medical insurance verification and billing processes
• Strong verbal and written communication skills
• Ability to multitask and remain calm in a fast-paced clinical environment
• Compassionate, patient-focused demeanor with strong interpersonal skills
• High school diploma or equivalent required; medical office certification a plus

About Us:

Orlando Neuropsychology and Counsel is a trusted specialty practice serving the Orlando, FL community with expert neuropsychological evaluation . Our patients rely on us for compassionate, high-quality care, and our team is united by a shared commitment to improving mental health and cognitive wellness. We foster a supportive, collaborative work environment where every team member plays a vital role in delivering exceptional patient experiences.