Account Manager

Under the direction of the Assistant Vice President, Client Success Management, the Account Manager is responsible for driving results and owning operational execution for assigned clients. This role serves as a key liaison across internal teams, ensuring client requests are managed efficiently, accurately, and on time while delivering a high‑quality client and member experience. Key Responsibilities Own and track all client service tasks, deliverables, client presentations, and responses to ensure deadlines and service expectations are met Maintain organized documentation, calendars, and workflows to support collaboration across departments Track, run, and quality‑assure client reporting requests, ensuring accuracy and on‑time delivery Respond to client and member inquiries, providing timely and professional support Manage administrative processes, including tracking progress and following up on outstanding or required documentation Research, track, and conduct outreach related to miscellaneous client and member needs Edit, prepare, and maintain departmental documents, policies, and workflows Coordinate with the Finance department on client‑related items Review and approve invoices for all PBF clients in accordance with established processes Support client and internal email notifications as requested Create, review, and quality‑check reports and documentation for the department Assist with daily operational tasks, department initiatives, and cross‑functional projects Support special projects as assigned by Client Success Executives Perform additional duties as assigned Qualifications PBM and operational experience strongly preferred Prior customer service and/or phone‑based support experience preferred Required: Experience in the pharmaceutical, healthcare, or managed care industry Strong ability to multitask and work efficiently across multiple systems High attention to detail with strong organizational and follow‑through skills Effective written and verbal communication skills High school diploma or equivalent required Benefits Vacation and Sick/Personal Time Medical Insurance Hearing Program Discount Short‑ and Long‑Term Disability Insurance Life Insurance Flexible Spending Account 401(k) Employee Referral Program Employee Recognition Programs Tuition Reimbursement Professional Development and Training National Vision Administrators #J-18808-Ljbffr