Systems Support Analyst

Salary: $54,102.00 - $96,814.00 Annually
Location : 301 S. Greene Street, Suite 300, Greensboro, NC 27401, NC
Job Type: Active Full-Time
Job Number: 05356
Department: Parks and Recreation
Opening Date: 05/19/2026
Closing Date: 6/2/2026 11:59 PM Eastern


Description
Your Expertise Matters: Join Parks and Recreation as a Systems Support Analyst!
Compensation and Benefits:
Hiring Salary Range : $54,102 - $65,816 Full Salary Range : $54,102.- $96,814
Benefits:

We offer an outstanding benefits package that supports your well-being.

Learn more Here
Work Schedule: This is a full-time role with a standard schedule of 5 days per week, 8 hours per day. However, the work schedule may be adjusted to extend beyond 5 pm based on department needs.
The Greensboro Parks and Recreation Department is a nationally accredited, four-time National Gold Medal Award winner for Parks and Recreation Excellence. We are dedicated to enriching the lives of our community members through vibrant, healthy, and equitable parks. Our mission is to enhance existing assets, build transformative programs, and forge strong partnerships to create a lasting impact.

Why You'll Love Working With Us:

At Greensboro Parks and Recreation, you'll be part of a team that is passionate about making a positive difference in the community. With opportunities for professional growth, a dynamic work environment, and the chance to collaborate with a wide range of stakeholders, you'll find that this role offers both challenge and reward. You will play an integral role in advancing our parks' technology infrastructure, ultimately contributing to the overall success and sustainability of our department.

About the Role:

As a System Support Analyst , you will oversee technology systems related to the programming and maintenance of parks and recreation facilities. This includes managing database systems, such as RecTrac and InFor EAM, supporting GIS needs, and serving as a key player on the technology power user team. You will also develop and deliver application training to staff, manage department websites, troubleshoot hardware/software issues, and analyze data to support future department planning. This role requires collaboration with internal teams and external partners, as well as involvement in various departmental and city-wide committees.

Primary Responsibilities:

• Manage recreation management and enterprise asset management systems.
• Support GIS needs and related software systems.
• Conduct classroom-style or virtual training sessions for technology users.
• Develop policies, standard operating procedures, and troubleshooting guides.

• Collaborate with city IT staff, external vendors, and the public.

This job is Non-Exempt and subject to the overtime provisions of the Fair Labor Standards Act (FLSA).

Qualifications
What You Bring:

Minimum Qualifications:

• Associate's Degree with 1-3 years of experience with database and/or asset management software.
• "OR" an equivalency of a High School Diploma/GED with 5-7 years of experience with database and/or asset management software.
• 2+ years of customer service experience in an office environment.
• Prior experience using Microsoft Office 365 applications (Word, Excel, Outlook, etc.).
• Valid Driver's License.

Preferred Qualifications:

• Experience with RecTrac, InFor EAM, or similar systems.
• Geographical Information Systems (GIS) experience.
• Website management experience.
• 1+ years of classroom-style training experience onsite or virtual.
• Public sector work experience.

Ready to Lead?

If you are passionate about leveraging technology to enhance parks and recreation services, and you're ready to make a lasting impact, we encourage you to apply! You'll have the opportunity to work with innovative systems, collaborate across departments, and shape the future of Greensboro's park system.
01


Do you have a Valid Driver's License?

• Yes
• No

02


What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED. All Education/Degrees must also be reflected in the Education section of your employment application.

• Not Applicable
• Some High School Education
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• Juris Doctorate

03


How many years of experience do you possess with database and/or asset management software? **Experience must also be reflected in the Work History/ Employment section of your employment application.**

• No experience
• Less than 1 year experience
• 1 year experience, but less than 3 years experience
• 3 years experience, but less than 5 years experience
• 5 years experience, but less than 7 years experience
• 7 years experience, but less than 10 years experience
• 10 or more years experience

04


"Clearly" describe (company name, job duties, etc.) your experience with database and/or asset management software.. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
05


How many years of customer service experience in an office environment do you possess?**Experience must also be reflected in the Work History/ Employment section of your employment application.**

• No experience
• Less than 2 years experience
• 2 years experience, but less than 4 years experience
• 4 years experience, but less than 6 years experience
• 6 years experience, but less than 8 years experience
• 8 years experience, but less than 10 years experience
• 10 or more years experience

06


"Clearly" describe (company name, job duties, etc.) your customer service experience in an office environment. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
07


Do you have experience with Microsoft Office 365 applications i.e. Word, Excel, Outlook etc?

• Yes
• No

08


Do you have experience with RecTrac, InFor EAM, or similar systems?**Experience must also be reflected in the Work History/ Employment section of your employment application.**

• Yes
• No

09


"Clearly" describe (company name, job duties, etc.) your experience with RecTrac, InFor EAM, or similar systems. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
10


Do you have Geographic Information System (GIS) experience?**Experience must also be reflected in the Work History/ Employment section of your employment application.**

• Yes
• No

11


"Clearly" describe (company name, job duties, etc.) your Geographical Information Systems (GIS) experience. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
12


Do you have Website management experience?**Experience must also be reflected in the Work History/ Employment section of your employment application.**

• Yes
• No

13


"Clearly" describe (company name, job duties, etc.) your Website management experience. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
14


How many years of classroom-style training experience onsite or virtual do you possess?**Experience must also be reflected in the Work History/ Employment section of your employment application.**

• No experience
• Less than 1 year experience
• 1 year experience, but less than 3 years experience
• 3 years experience, but less than 5 years experience
• 5 years experience, but less than 7 years experience
• 7 years experience, but less than 10 years experience
• 10 or more years experience

15


"Clearly" describe (company name, job duties, etc.) your years of classroom-style training experience onsite or virtual. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
16


Do you have Public sector work experience?**Experience must also be reflected in the Work History/ Employment section of your employment application.**

• Yes
• No

17


"Clearly" describe (company name, job duties, etc.) your Public sector work experience. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
18


I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.

• I understand

Required Question