Service Technician

Job Description

Job Description

Service Technician

Tucson, AZ

Job Summary

GETNA Service Technicians provide field service support on complex electro-mechanical equipment in 
more than 26 national locations. They perform installations, training and provide preventative and 
break/fix equipment maintenance activities. In addition to technical aptitude, this high visibility, 
customer-centric position will also provide our customers with consistent, high-level, all-around 
service and attention.

The candidate must be a U.S. Citizen. This is a requirement for this position.
All offers of employment are contingent upon one’s eligibility to obtain and maintain a government 
security clearance sponsored by GETNA.

Having an ACTIVE SECURITY CLEARANCE is a plus

Security Clearance is not required prior to applying; GETNA will begin the security clearance 
process once the right candidate is selected.

Key Responsibilities

•    Install, maintain, and support all equipment maintenance efforts, conforming to customer Service Level Agreement (SLA)      requirements.
•    Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used.
•    Maintain accurate on-site service inventory at assigned Tucson facilities.
•    Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems.
•    Maximize the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback.
•    Contributes ideas to improving operating instructions to be used by end users, collaborating in a Group setting.
•    Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.  
•    Other assignments as requested by Management.

Job Requirements (Minimum)

•    Proof of U.S. citizenship required.
•    Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work.
•    Up to 15% US domestic travel for backup coverage or for training requirements.

Professional Experience (Minimum)

•    1-year experience in a Mechatronics support role. 
•    2-4 years Electro-Mechanical experience in a firsthand technical environment.
•    Must have a familiarity with Electro-Mechanical devices and automation equipment.
•    Must have good troubleshooting skills.
•    Must have the ability to read and understand schematic diagrams and be competent in disassembling and       reassembling complex mechanical devices.
•    Capable of working independently and effectively in a Team concept without direct supervision.
•    Proficient with MS Office business products.
•    Excellent communications skills. 
•    A solid working knowledge of thermal printing or laser printers would be an asset.

Academic Qualifications (Desired)

•    CompTIA A+ certification or other relevant Technical Certifications.
•    2 year associate’s degree in a Technical or Diagnostic field.   
•    4 year Bachelor of Science degree in technical discipline.

To learn more about our company or to apply directly from our website please click here