Program Specialist

JOB TITLE: Program Specialist II JOB TYPE: Regular, Full-Time, Non-Exempt, Union, Benefitted Program: STV Housing REPORTING TO: Director and/or Designee

SUMMARY

Since its founding as a teen drop-in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the growing and changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking.

QUALIFICATIONS AND KNOWLEDGE

A.A. degree and one-year direct client work experience or three years direct client work experience in a related field required or equivalent. For Residential Program, must successfully complete State Community Care Licensing training program provided by Community Solutions during the first week of employment. Mental Health Rehabilitation Specialist (MHRS) certification preferred. Individual preferably bilingual and bicultural. Empowerment, advocacy, trauma‑informed and support techniques for people with mental illness or substance abuse issues required. Working knowledge of wellness and recovery concepts, Medi‑Cal regulations and program documentation strongly preferred. Working knowledge of community resources in Santa Clara County and surrounding areas strongly preferred.

RESPONSIBILITIES

Ability to achieve productivity expectations and maintain assigned case load and work within a program structure. Aptitude to accurately apply Medi‑Cal mandated regulations and documentation requirements based on training and ensure audit‑ready charts. Strength‑based, problem‑solving and conflict resolution skills; consistently applies good judgment and safeguards information to comply with confidentiality, ethical, and legal obligations. Collaborate with the team to maintain positive morale; treat team members professionally and respectfully; share acknowledgments and support to build a healthy functioning team. Work independently with a minimum of clinical supervision; provide high quality care within scope of discipline. Effectively engage and interact with clients and families demonstrating strong interpersonal skills; handle all client interactions in a courteous and professional manner using effective listening skills and seek to understand others’ divergent views. Have good customer service skills including a professional telephone manner. Demonstrate cultural competency by effectively working with people differing in value systems, ethnicity, cultural backgrounds, language capabilities and disabilities. Provide positive reinforcement to clients; help clients explore options and empower them to make their own decisions and be self‑sufficient. Remain calm in emergency situations and work successfully in a high‑stress work environment; effectively communicate clearly and effectively, both verbally and in writing. Exhibit organizational skills and good time management; prioritize workload, handle multiple tasks and demands of the job. Efficiently complete assigned duties, work within a program structure and provide timely follow‑through to meet deadlines. Be computer literate with proficiency using Internet Explorer, MS Office programs (Word, Excel and Outlook); quickly learn time and attendance software and electronic medical records (EMR) applications.

DIVERSITY, EQUITY, AND INCLUSION

Community Solutions is deeply committed to diversity, equity, and inclusion. We are a team of dedicated professionals with backgrounds as diverse as the impact we achieve. We are committed to diversity in our workforce and equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We encourage candidates from all backgrounds to apply.

WORKING AT COMMUNITY SOLUTIONS

Community Solutions offers a competitive and comprehensive starting rate of $26.58/hour, a generous employee benefits package, and encourages a strong work‑life balance. We believe in supporting the whole person by providing: 100% of premiums paid by employer for full‑time employees and eligible dependent children 403(b) Retirement Plan with 5% employer match 3‑weeks paid vacation to start 13 paid holidays; 96 sick hours per year (inclusive of self‑care/mental health days) Longevity bonuses Generous family medical leave for eligible employees Student Loan Forgiveness Program Staff learning and development and robust in‑house training opportunities Employee‑led Diversity, Equity, and Inclusion Resource Group

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to both sit and stand for extended periods, talk and hear, and use office equipment; occasional need to lift and move objects up to 25 lbs.

WORK ENVIRONMENT AND LOCATION

Work is performed in office, clinic, or community environments.

SPECIAL REQUIREMENTS

Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices. License: Possess a valid California driver's license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements. Requires an automobile to perform routine job duties. COVID‑19 Vaccination: Employees are required to be fully vaccinated for COVID‑19 unless a reasonable accommodation is approved or as otherwise required by law.

ADDITIONAL INFORMATION

Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship. #J-18808-Ljbffr Community Solutions for Children, Families, and Individuals