Guest Service Agent - Limelight Aspen

Guest Service Agent - Limelight Aspen

The Guest Service Agent drives guests to and from various local locations per requests from various hotel departments. This position assists and supports the front desk as needed. This position reports to the Front Office Manager.

Applications for this position will be accepted until August 16, 2026.

Pick up and deliver guests to various local locations as scheduled by the Front Desk

Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests

Know about all daily hotel functions, locations, and times for appropriate guest direction

Maintain constant communication with Front Desk for itinerary changes and guest requests

Check inside and out of vehicles for cleanliness

Clean inside and outside of vehicles when needed

Check all essential fluids including oil and brake fluid and check the tire pressure

Report any problems with the vehicles to Front Office Manager

Follow baggage tagging procedures and ski storage procedures

Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas

Maintain a high standard of cleanliness in the Lobby and Luggage storeroom

Fill out vehicle maintenance checklists as directed

Report all accidents accurately filling out incident reports immediately

Assist Front Desk in locating lost baggage through airlines and guest services desk at airport

Other duties as assigned

A valid driver's license is required. High School Diploma or high school equivalent preferred. One year of guest/ customer service skills preferred.

Knowledge of hotel fire and safety procedures. Assist in emergency and security procedures as directed by management. Knowledge of product or service (example retail product, food & beverage products). Knowledge of company policies and procedures. Proficiency in communicating clearly both verbally and in writing to team members and customers. Ability to work in collaboration with others to achieve team goals. Ability to maintain the cleanliness of work area. Ability to engage with customers in a positive and helpful manner. Ability to always drive safely.

Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend. Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces. Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50).

Health, Dental and Vision Insurance Programs. Flexible Spending Account Programs. Life Insurance Programs. Paid Time Off Programs. Paid Leave Programs. 401(k) Savings Plan. Employee Ski Pass and Dependent Ski Passes. Other company perks.