IT - Technical Support Specialist - On-site in Kent, WA

$27 - $29 per hour

Redwood Family Care Network

Technical Support Specialist 1

Hourly Rate: $27.00 - $29.00 / Hr. Shifts Needed: Full time Monday-Friday Job Status: Full time Work Locations: On Site in Kent, WA ONLY

Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.

Benefits:

Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
HSA, Health Care FSA and Dependent Care FSA
EAP (Employee assistance program)
Employee discount program
PTO (Paid time off)
Dayforce Wallet Daily Pay
Pre-Tax 401(k)
After-Tax Roth
Tuition discount through Capella University

Here's what you'll do:

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking and excellent communication. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. Patience, empathy, ability to stay calm and professionalism under pressure is a must.

Knowledge, Skills, and Abilities

Strong knowledge of operating systems: Windows, macOS, and Linux.
Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting.
Experience configuring and supporting Unifi Network equipment (access points, switches, controllers).
Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation.
Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs.
Troubleshooting hardware, software, and peripheral devices.
Knowledge of remote desktop tools and diagnostic utilities.
Understanding of mobile device support (iOS and Android).
Basic knowledge of cybersecurity best practices.
Experience with ticketing/helpdesk systems.

Education and Experience:

Minimum Education: Associates or Bachelors in IT, computer science or related field, OR equivalent work experience
Certifications:

CompTIA A+
Network+
Security+
Google IT Support Professional Certification

Apply

Vacancy posted 5 days ago

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