(USA) Personal Shopper Lead - Sam's

Position Summary Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Maintains safety of facility according to company policies and procedures by conducting safety sweeps and following procedures for forklift spotting, handling and disposing of hazardous materials, following company steel standard guidelines, and correcting and reporting unsafe situations to management. Supports the Sam’s Club ecommerce plan in the club by overseeing operations of the ecommerce programs, auditing online customer feedback, working to resolve customer complaints, escalating unresolved issues to management, identifying trends, generating causes, and supporting management in implementing solutions. Supervises associates supporting the ecommerce programs by training and providing resources to meet store associate needs, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the ecommerce pickup location. Executes the Sam’s Club Pickup plan and processes in the club by updating club operations with key performance indicators, auditing customer orders to ensure they are fulfilled correctly, ensuring equipment is available and ready for associates, and maintaining awareness of the club pickup strategy and execution goals. Supports projects to improve pickup (CPU) efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gaps. Provides member service by acknowledging members, identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies, including handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high‑shrink merchandise. Oversees the picking and staging of club pick up orders throughout the day and ensuring products are selected and staged according to company policy and procedures. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analysing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrates and supports compliance with company policies, procedures and standards of ethics and integrity, identifies ethical and compliance issues, and implements related action plans. Leads and participates in teams by using and sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved, and modelling adaptation to change or new challenges. Responsibilities Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Works as a team; communicates with impact, energy and positivity to motivate and influence; strengthens the team by helping develop and mentor others; recognises others’ contributions and accomplishments. Acts with integrity and maintains the highest standards of ethics, compliance and accountability; assists management with correcting ethical and compliance issues and problems. Delivers results while putting the customer first; makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts teams ability to deliver on purpose for all stakeholders. Displays curiosity and desire to learn, takes calculated risks and demonstrates courage and resilience, drives continuous improvements and is open to using new technologies and skills to support others through change. Minimum Qualifications Must be 18 years of age or older. Must successfully complete all job‑required trainings and assessments within prescribed time period if hired. Preferred Qualifications Primary Location: 3660 E SUNSHINE ST, SPRINGFIELD, MO 65809-2820, United States of America. Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. Benefits Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. PTO, parental leave, family care leave, bereavement, jury duty, and voting; you will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays or other purposes. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities; it covers tuition, books and fees completely paid by Walmart. Compensation The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. #J-18808-Ljbffr