Senior Receptionist & Switchboard Coordinator

Job Description

Job Description

We are seeking a polished, professional, and customer-focused Senior Receptionist & Switchboard Coordinator to support a corporate headquarters environment at Fiserv. This high-visibility role serves as the first point of contact for visitors, employees, and callers from across the United States and requires exceptional communication, organizational, and customer service skills.

Key Responsibilities

• Greet and assist visitors, guests, and contractors in a professional manner
• Notify Executive Assistants and employees of guest arrivals using Microsoft Teams
• Manage front desk operations and maintain a clean, organized reception area
• Answer, screen, and transfer incoming calls from locations nationwide
• Issue visitor badges, facility access cards, and temporary credentials
• Schedule and coordinate meeting rooms and visitor accommodations
• Assist with mail services reporting and administrative support functions
• Maintain company phone directories and speed dial lists
• Issue and track company loaner cell phones
• Support office projects, document preparation, labeling, and manual compilation tasks
• Assist other departments as needed while maintaining excellent customer service

Qualifications

• High School Diploma or equivalent required
• Minimum 2 years of receptionist, switchboard, or front desk experience
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Excellent verbal and written communication skills
• Professional appearance and demeanor required
• Strong multitasking and organizational abilities
• Detail-oriented with a customer-first mindset
• Ability to adapt to changing priorities and varying workloads

Preferred Experience

• Corporate reception or executive office support
• High-volume switchboard operations
• Administrative support in professional office environments
• Experience supporting visitors, executives, and corporate teams

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 50 lbs. when necessary (assistance available for heavier items)
• Ability to perform light administrative and office support duties

Why This Opportunity?

This role offers the chance to work in a professional corporate environment where customer service, professionalism, and attention to detail are highly valued. The ideal candidate is polished, dependable, tech-savvy, and enjoys serving as the welcoming face of an organization.