Remote Software Customer Experience Associate

Customer Care Associate - French Fluency Hybrid (4 days onsite, 1 day remote) – Brisbane, CA

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.

Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.

Customer Support:
Handle a volume of administrative customer requests with speed and accuracy.
Provide clear customer guidance to help maximize their experience of the Odoo product.
Maintain excellent communication and customer satisfaction throughout all interactions.

Consistently meet performance metrics related to work ethic and task resolution.
Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.

Distribute educational materials and resources to assist customers with self-service options.
Actively document and share insights to improve internal workflows and enhance customer experience.

Bachelor’s degree
Fluency in English and French (professional or native/bilingual: reading, writing, and speaking)
Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

Experience in customer support, account management, or related fields.
Interest in software products and willingness to learn ERP or SaaS solutions.
Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
~ PTO (Paid-time-off), paid sick days, and paid holidays
~ Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
~$100 towards a work-from-home office setup
~ Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
~ Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.