RESIDENT SERVICE COORDINATOR

Full-Time Resident Service Coordinator

NOW HIRING IN HERSHEY, PA!

We are currently searching for a full-time Resident Service Coordinator to join our team at Briarcrest Gardens Apartments. This position will serve as the customer service specialist for two conventional apartment communities in the Hershey/Harrisburg area. When you join PMI, you are joining a stable and growing employee-owned management company at the forefront of the real estate industry that has been in business for over 55 years.

Rate: Based on experience starting at $19 an hour.

Hours: Monday through Friday, 8:30 am - 5:00 pm.

Benefits:

• We are an EMPLOYEE-OWNED COMPANY! Earn company stock at no cost to you.
• 401(k) with employer match.
• Medical/Dental/Vision insurances.
• Short-Term and Long-Term Disability options (some company paid!).
• Generous PTO.
• Paid Holidays.
• Employee bonus referral program.
• Advancement opportunities.

Role and Responsibilities:

• Serves as the primary point of contact for all visitors, residents, prospects, and vendors, providing professional, courteous, and efficient front desk coverage in a high-volume, conventional apartment community.
• Answers and routes incoming phone calls, emails, and walk-in inquiries promptly.
• Supports leasing operations.
• Assists with processing rental applications.
• Maintains accurate resident, prospect, and leasing records.
• Receives, records, and tracks work orders requests.
• Conducts resident follow-up communication.
• Assists with move-in and move-out processes.
• Supports rent collection efforts.
• Performs routine administrative duties including sorting and distributing mail, scanning, filing, data entry, and maintaining organized office systems to support leasing and management staff.
• Assists with organizing, promoting, and communicating community events.
• Performs other related duties as assigned to support the overall success of the leasing office and community operations.

Requirements:

• Excellent customer service and sales skills.
• High School Diploma/GED.
• Must have reliable, insured transportation and valid drivers license.
• Proficiency in Microsoft Office Suite
• Ability to work under pressure and meet deadlines.