Process Improvement Analyst

Job Title: Business Efficiency AssociateLocation: Chicago IL 60606Duration: 9 Months Job DescriptionAbout Global Client ExperienceGlobal Client Experience (GCX) sits in the firm’s Office of the Chief Operating Offer (OCOO) and includes a mix of functions that support the capital raise, servicing, new product, operational risk, and business transformation processes, and is involved in nearly every facet of the client life cycle. The GCX strategy is to offer a global, scalable client service and content delivery platform to keep pace with the growth of the business, to drive better win and retention rates, provide timely and built-for-purpose client and regulatory reporting, and deliver a seamless client experience.Business Process ImprovementThe Business Process Improvement team is responsible for developing and executing business improvement projects from initial assessment to implementation. The team provides counsel to senior leadership of and manages cross-functional initiatives. Responsibilities include identifying business improvement opportunities, synthesizing complex information, designing process maps, ensuring controls are in place to address risks, and communicating recommendations.Key Responsibilities and DutiesParticipates in meetings with various business stakeholders to help capture requirements and drive the implementation of process improvement initiativesAssists with documentation of the various initiatives including problem definition, current state process mapping, key metrics, controls implementation and overall future state recommendationsCollects data for business diagnostics that helps quantify and prioritize projects along with team feedback and inputAssists with performing impact analysis and supports process evaluation to identify, analyze, and improve operations and service qualitySupports the team in ensuring initiatives are within the boundaries of the firm’s operational risk frameworkAssists with creating execution roadmaps with key milestones and helps drive the implementationTracks and monitors initiatives post-implementation with key metrics to assess the new processEducational RequirementsUniversity (Degree) PreferredWork Experience2 Years Required; 3 Years PreferredRequired Skills Project Management – Building roadmaps, tracking milestones, managing cross-functional initiativesCommunication – Synthesizing complex information for senior leadership; strong presentation and documentation skillsStakeholder Management – Facilitating meetings, gathering requirements across business, ops, and tech teamsFamiliarity with financial servicesPreferred Skill Prior experience in change managementStrong influencing, relationship management, and partnering skillsExcellent qualitative and quantitative analytical and problem-solving skillsAbility to deliver under pressure and provide insights in short timeframesA team orientation, collaborative, and collegial styleAbility to handle sensitive and confidential informationTools – Excel, PowerPoint/Visio, and project management or BI tools (e.g., Smartsheet, Tableau)