Regional Business Process Specialist, Technical Development - Employee Health & Benefits

Regional Business Process Specialist, Technical Development – Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Specialist at Marsh Agency.

Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands-on proactive service, data-driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what’s possible and guide them during every step of their journey.

A day in the life.

As our Business Process Specialist on the Operations team, you’ll support the broader regional goals of standardization, quality by design, colleague success, outcome-focused execution, and continuous improvement to enable foundational and future role readiness for client-facing service colleagues.

Responsible for maintaining documented processes and the technical development program by ensuring course materials are updated and evolve to meet regional needs. This includes coordinating the local line of business technical workgroups to develop hands-on content and implementation support, delivering regional technical training programs, and tracking training completion.

Working closely with regional Operations, Business Process, Talent Development, and local line of business managers, the position provides assigned local line of business and agency management system subject matter expertise and support, and facilitates the adoption of line of business applications, tools, and services across the region.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor's degree in business or related field required, or minimum of 5 years of Employee Health & Benefits experience, including systems, compliance, and various client sizes
• Strong subject matter expertise in agency management systems, compliance, and service delivery processes
• Excellent instructional and presentation skills with the ability to communicate complex technical concepts to diverse audiences
• Ability to translate standardized training materials into engaging, role-specific delivery for varied learning styles and experience levels

These additional qualifications are a plus, but not required to apply:

• Experience with Applied Epic, learning management systems (LMS) and digital training platforms

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at Marsh Agency, check us out our website or flip through our recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

If you require an accommodation during the application or interview process, please let us know by contacting View email address on us.fitly.work .

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The applicable base salary range for this role is $74,600 to $139,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.