Support Center Specialist

When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot! We’re America’s first fast-food hamburger chain with more than a century of service to a nation of Cravers. But we’re not satisfied with an impressive past. We’ve got our eye on an even tastier future, and we want you to be part of it! White Castle is always looking for passionate, energetic, results driven people to join our teams, so apply to start your White Castle career today! The Support Center Specialist I position is to provide broad-based technical support to internal customers in their use of technology, provide technical solutions for external customers for customer-facing technology like online ordering, accurately document and track all technical issues flowing through the Support Center, and to monitor, remediate, and QA items that include, but are not limited to, price and product changes, new technology implementations, new workflows that impact the department and Company, and technical training materials. What we are looking for High School Diploma or GED required; Solid knowledge of personal computers, Microsoft Office software, and Desktop Publishing; Understanding of diagnostic process for technical problems to find correct solution or forward those problems to appropriate secondary support personnel; Excellent written and verbal communication skills and telephone etiquette; Ability to learn new technical platforms and procedures; Efficiently manage multiple, time-sensitive tasks; May be required to work irregular and extended hours when unexpected problems arise. What you will do Provide broad-based technical support to customers in their use of technology, including software, hardware, audiovisual, and networking issues; Provide technical solutions for external customer care. Participate in the testing and troubleshooting of external customer-facing technology to create a positive customer experience; Document problem tickets when resolutions are not available or fail per conversations with customers and notify the appropriate team members for problem resolution; Follow up with users of the Support Center after their problems have been resolved to verify that they are satisfied with the solutions. Contact users if IS discovers that they have a problem that could affect processing; Prepare reports for management on a regular basis about user problems received by the Support Center as well as problems encountered in the support center procedures; Participate in shared services tasks as assigned by supervisor; Respond to users of the Support Center in a pleasant manner. Why work for us? Here’s why!!! Did you know that over half of the team members at our Home Office have more than 10 years of service at White Castle? Why, you ask? Because in this family owned business, we take care of our team! Check out a few of the many reasons why people crave to work with us: Programs and benefit eligibility varies based on the average hours worked, location and length of service at White Castle. Family owned and operated since 1921 Medical (4 plan options and 4 national carriers to choose from) Dental & Vision Plan Company paid Life Insurance and AD&D (buy-ups available) Paid holidays Bereavement pay Jury duty pay 4 Weeks of Paid Vacation in the first year Weekly paychecks – YES, WEEKLY! 401(k) (100% company match for the first 3% deferred and 50% for the next 2%); all contributions are 100% vested! Profit Sharing plan Holiday bonuses Free parking Recognition programs Employee Assistance Program Tuition reimbursement Scholarship opportunities Career growth and development Hybrid work environment Business casual dress code (Yep, we wear jeans every day!) Onsite Café with free drinks and food discounts Community service opportunities White Castle restaurant discounts A slide to our lobby And much more… If you meet the minimum qualifications above, APPLY NOW! White Castle is an Equal Opportunity Employer #J-18808-Ljbffr