Command Center Support Specialist

Responsibilities Command Center operations knowledge and experience Data Center operations Problem solving Perform continuous monitoring of various alerts via the monitoring tools. Take immediate action as per the defined procedures when the alerts are received. Implementation of emergency Changes and planned Changes Participation in Problem reviews for issues related to associated Command Center Services Investigation of call home alarms from equipment to verify validity. Support of non-automated production migrations Verification of status during bundle moves between data centers. Responding to technology environment monitoring alerts Grants emergency touch support access for servers and mainframe Manage, Respond to and Resolve all Incidents, Problems and other tickets in accordance with the Service Levels. Perform daily Ticket review Join Major/Significant Incident bridge to assist with impacted applications for the support area Participate in physical validation testing that is required during data center area testing Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement, escorting, Data Center walks, physical server touch support with "AR headset" support Participate in annual "Black Start Support" to validate and report on alarm notification, during utility power testing #J-18808-Ljbffr Tata Consultancy Services