Enterprise Architect - Azure Virtual Desktop Infrastructure (VDI)

Scope of Services

The primary function of this position is to provide technical expertise to assist the Enterprise Systems Office in their work to implement, administer and manage the Azure Virtual Desktop Infrastructure (VDI). In addition, the candidate will provide technical expertise and systems analysis to assist with the support of the Office 365 and Azure environment. This candidate must have a working knowledge of configuring services, supporting, monitoring and maintaining an enterprise-level Microsoft cloud environment.

Education

A bachelor's degree from a college or university with major course of study in one of the computer sciences or in management information systems. Experience as described above can be substituted on a year-for-year basis for the required college education.

Experience

1. Two years working experience administering a Microsoft Azure Environment. - Required.

2. Three years working with administration and/or support of virtual desktops. - Required

3. Experience with Windows 10 or higher is highly desired.


4. Experience with PowerShell or other scripting is highly desired.


5. Experience working on project teams is desired.


6. Experience developing technical processing documentation is desired.

Primary Job Duties/ Tasks

The activities this candidate will be tasked with include, but are not limited to the following:


Cloud Resource Service Analyst:


1. Plan, design, administer, and support VDI technology services and users.


2. Administer support for VDI services such as images, user provisioning, resource planning and other services.


3. Generate and maintain technical documentation as assigned.


Job Specific Knowledge, Skills, and Abilities (KSAs)

The submitted candidate must be able to apply knowledge, skills, and abilities in the following areas:


Knowledge of Azure Platform Services Knowledge of Active Directory Administration; including Group Policies Knowledge of Virtual System Administration Knowledge of Virtual Desktop Infrastructure (Azure, Citrix, Windows Remote Desktop Services, etc.) Knowledge in the use of logic and analysis to identify the strengths and weaknesses of different approaches. Knowledge of PowerShell scripting Skill in interpreting and communicating technical information both verbally and in writing. Ability to identify problems and to generate different approaches to resolve problems. Ability to provide excellent customer service. Ability to organize, properly document, and maintain technology project documents as necessary. Ability to plan, organize, coordinate, and prioritize work assignments.

General Knowledge Skills and Abilities (KSAs):

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:


1. Initiative : Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication : Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
3. Customer Service : Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
4. Decision Making : Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
5. Flexibility : is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
6. Interpersonal : Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership : Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
8. Problem Solving : Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
9. Team Building : Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
10. Quality Assurance : Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Required Skills : Enterprise Application Support
Additional Skills : CRM / ERP