LEARNING & DEVELOPMENT COORDINATOR

Learning & Development Coordinator

Classification: Exempt
Reports to : Learning & Development Manager
Date : May 2026

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA, we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

Summary/Objective

The Learning & Development Coordinator identifies, develops, and delivers training that supports organizational priorities, compliance, and employee growth.

Essential Functions

• Design, develop, and maintain organizational training curriculum aligned with operational needs, compliance requirements, and staff development goals.
• Facilitate organizational training programs, including but not limited to MANDT, Mental Health First Aid, and CPR/First Aid.
• Leverage the organization's learning management system to build, assign, monitor, and report on training completion and effectiveness.
• Travel as needed to deliver in-person training and support learning initiatives across organizational locations.
• Support the development, implementation, and ongoing coordination of the organization's career pathways program.
• Ensure all training activities are accurately tracked, documented, and uploaded into VOANR's learning management system in a timely manner.
• Track training data and information to monitor training progress and identify any trends in training retention and comprehension.
• Act as a backup to the front desk as needed.

Competencies

• Communicates clearly and effectively, both verbally and in writing, to deliver training and provide instruction.
• Applies a solutions-oriented, servant leadership approach to addressing training needs and supporting staff.
• Maintains ethical practice standards and upholds organizational values.
• Demonstrates strong organizational skills by effectively prioritizing tasks, managing multiple deadlines, and maintaining accuracy in a fast-paced environment.
• Consistently demonstrates behaviors aligned with servant leadership and the organization's cultural values.

Supervisory Responsibility

This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.


Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel is required for this position.

Required Education, Experience, or Eligibility Qualifications

• A bachelor's degree or 2 years of equivalent experience
• Must possess and maintain a valid driver's license
• Must either be certified as a trainer or be able to obtain and maintain valid certifications as a trainer for Mental Health First Aid, MANDT
  • If not certified as a trainer, certification needs to be obtained within:
    • 6 months of hiring for:
      • Mental Health First Aid
      • MANDT

Preferred Education and Experience

• Bachelor's degree in human services or related field
• Two years of experience in the non-profit sector
• One to two years of program management experience in the non-profit sector

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at View phone number on click.appcast.io.