L2 Support Technician
Compu Vision Consulting Inc
L2 Technical SupportWe are seeking a skilled L2 Support Engineer to provide advanced technical support across end-user systems, applications, and infrastructure components. The role involves troubleshooting complex issues, supporting enterprise tools, and ensuring seamless IT operations while collaborating with L1 and L3 teams.Key ResponsibilitiesProvide second-level technical support for escalated incidents and service requestsTroubleshoot issues related to Windows/Mac systems, Office 365, and enterprise applicationsManage Active Directory (user accounts, permissions, group policies)Support email systems, collaboration tools (Teams, Zoom, WebEx)Perform root cause analysis and implement permanent fixes where applicableMonitor and respond to security alerts (Defender, antivirus, access anomalies)Assist in device configuration, software installations, and system upgradesSupport VPN, network connectivity, and remote access issuesHandle onboarding/offboarding activities including account setup and access provisioningMaintain documentation for known issues, troubleshooting steps, and SOPsCoordinate with vendors and third-party providers when requiredEnsure adherence to SLA, incident management, and change management processesRequired Skills & ExperienceStrong experience in Desktop / End User Support (L2 level)Hands-on knowledge of Active Directory, Office 365, Windows 10/11, Mac OSExperience with ITSM tools (ServiceNow, Jira, etc.)Understanding of network basics (DNS, DHCP, VPN, TCP/IP)Exposure to security tools (Microsoft Defender, antivirus solutions)Ability to troubleshoot hardware, software, and application issuesGood understanding of incident, problem, and change managementStrong communication and user-handling skills
Vacancy posted 1 day ago
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