IT Support Specialist , windows, MAC, ITSM 30-55 USD /hour remote

$30 - $55 per hour

Temporary

Prointegrate World It Consulting

United States

Role Title: IT Support Specialist

Role Type: Contractor

Location: Remote

Scope of Work

Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments, focusing on real-world troubleshooting scenarios.
Document incident details, troubleshooting steps, and resolutions with clarity and precision using ticket management systems (ITSM).

Preferred Qualifications

Minimum of 3 years experience providing Tier 2/3 IT support in diverse operating system and network environments.
Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.

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Vacancy posted 2 days ago

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