Patient Coordinator

Patient Coordinator | Outpatient | Full-time | 1008 Tavern Road, Suite 200, Martinsburg, WV 25401 At Rankin Physical Therapy , an H2 Health company, we believe that both care and coordination are essential to patient success. As a Patient Coordinator, you will be integral in bridging patient care with administrative excellence. In this role, you will serve as the first point of contact for our patients, ensuring they receive the highest quality service from the moment they walk through our doors. Your Role: As a Patient Coordinator, you will be the first point of contact for patients, providing outstanding customer service and ensuring smooth clinic operations. Coordinate patient appointments, verify insurance, and handle referrals. Maintain and update patient records with accuracy and confidentiality. Assist with front desk operations, answering phone calls, and managing inquiries. Work closely with clinicians and administrative staff to enhance patient experience. Ensure a welcoming and organized clinic environment. Requirements High school diploma or equivalent; additional education in healthcare administration is a plus Minimum of 1 year experience in a healthcare or medical office setting Knowledge of medical terminology and insurance processes Exceptional interpersonal and communication skills Familiarity with Electronic Medical Records (EMR) systems and basic computer skills. Ability to handle sensitive information with confidentiality Proficient in using office software and electronic health records (EHR) systems Join us in making a positive impact on our patients' lives every day! Benefits Competitive compensation Performance-based bonus opportunities Medical, dental, and vision insurance Paid time off and paid holidays 401(k) with company match Health Savings Account (HSA) and Flexible Spending Account (FSA) options Employee Assistance Program (EAP) Company-paid life insurance Additional voluntary benefit options Workplace Experience & Perks Monday-Friday schedule supporting work-life balance Collaborative, patient-focused team environment Strong administrative and clinical support Employee recognition programs Professional growth and career advancement opportunities Stable, growing healthcare organization committed to excellence Ready to advance your physical therapy career in a supportive setting? Apply today and join a community that values you. Rankin Physical Therapy is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment. H2 Health