IT Network Specialist

The Network Specialist II is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will perform hardware installations, client onboarding, hosted voice installs, service-based repair calls, and proactive maintenance both remotely and at client locations.
ESSENTIAL FUNCTIONS:

• Install and maintain new and/or existing equipment.
• Troubleshoot systems and applications to identify and correct malfunctions and other operational problems. Escalate issues beyond established skill set.
• Install and support basic network systems including workstations and servers.
• Support archive and backup systems.
• Accurately create and maintain documentation and comply with service administrative procedures, including pick tickets, ticket updates, time entries, and timesheets.
• Conduct scheduled onsite visits on a monthly or quarterly basis, run reports from RMM tool, and perform checklist of tasks to include updating documentation on SharePoint.
• Perform new client onboarding, scan network for devices, inspect network equipment, document and label servers and infrastructure equipment, take pictures, and upload to SharePoint.
• Create and update network diagrams using Microsoft Visio and upload to SharePoint.
• Provide technical support and support advice to end-users/clients regarding operational and hardware/application issues.
• Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.
• Function collaboratively as part of a fast-paced, client-oriented team.
• Maintain parts and cable inventory.

• An associate degree and two years of relevant experience; or equivalent combination of education and experience.
• Valid Driver's License, proof of personal insurance, and a clean driving record
• Current industry certifications, including Microsoft MTA, Cisco CMNA, VMWare VCA, CompTIA N+ / A+ / Security+ preferred.

• Basic experience with and understanding of network applications and protocols.
• Proficiency with business collaboration tools such as MS Office applications and Visio.
• Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Commitment - See that a project or task is completed from start to finish. Demonstrate thoroughness.
• Initiative - Be a self-starter. Don't wait to be told what to do when you see a problem, however if you can't resolve it yourself, use resources to find someone who can.
• Confidence - Be assured of your own ability but know when you may need assistance.
• Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation.
• Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback.
• Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.
• Enthusiasm - The ability to motivate yourself.