IT SPECIALIST

The IT Specialist is responsible for providing frontline technical support and maintaining a consistent, reliable end-user technology experience across administrative and manufacturing operations. In addition to resolving day-to-day support issues, the role supports system maintenance, user access management, device setup and configuration, and participation in IT initiatives and business technology projects as assigned.

• Serve as the first point of contact for technical support.
• Troubleshoot hardware, software, and basic network issues across administrative and manufacturing environments.
• Install, configure, and maintain desktops, laptops, printers, as mobile devices.
• Manage user accounts, permissions, and access (e.g., Active Directory, email systems).
• Document incidents, solutions, and processes in the help desk system.
• Escalate complex issues as necessary.
• Provide guidance and training to users on basic IT functions and best practices.
• Perform routine system maintenance, monitoring, and updates.
• Participate in projects such as system upgrades and equipment rollouts as needed.
• Support cross-functional efforts to improve business operations through technology by assisting with testing, documentation, training, and rollout of new tools or system enhancements.
• Maintain documentation for IT processes, systems, and project activities to support knowledge sharing, consistency, and ongoing operational effectiveness.
• May require occasional after-hours or on-call support.
• Serve as the first point of contact for technical support.

• Associate degree or equivalent experience in IT, Computer Science, or related field
• 3+ years of experience in IT support or help desk roles
• Knowledge of Windows and M365 environments
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Excellent problem-solving and communication skills
• Strong customer service mindset
• Organization and documentation skills
• Flexibility to support both office staff and production floor needs
• Adaptability and willingness to learn