Head of Client Experience
Confidential
Head of Client Experience
About the Company
Travel company delivering exceptional experiences for travelers, advisors, and partners.
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences for travelers, travel advisors, and partners. The successful candidate will be responsible for leading the service organization, coaching team members, resolving escalated customer issues, and driving operational improvements. A key aspect of the role is the ability to understand the personal, time-sensitive, and high-stakes nature of travel, and to ensure that the service provided reflects this understanding. The Head of Client Experience will also be tasked with developing and implementing customer service processes, training programs, and SOPs, as well as utilizing various customer support and CRM tools. Applicants for the Head of Client Experience position at the company should have a minimum of 6-10 years' experience in a relevant customer-facing leadership role, with a preference for those with a background in the travel, hospitality, or related industries. The role requires a candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability in using metrics and operational reporting. Experience in developing and implementing customer service processes, as well as a passion for travel and hospitality, are also essential. The ideal candidate will have a hands-on management style, be adept at problem-solving, and have the ability to remain calm in time-sensitive situations. Familiarity with AI-assisted customer service tools and experience in leading remote teams are considered a plus.
Functions
- Operations
- Marketing
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Head of Client Experience in Fort Worth, TX vacancy
- ...transforming what mental wellness feels like, and we're looking for leaders who want to be part of something meaningful. Customer Experience Supervisor | Fort Worth, TX As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our...Suggested
Serenity Healthcare, LLC
Fort Worth, TX1 day ago - ...Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to hitting goal metrics in... ...success and other various metrics related to the overall client experience Handling escalations and refund requests when they arise and...Suggested
TradeJobsWorkforce
North Richland Hills, TX2 days ago - ...open, respectful, timely and effective manner. Encourage personal fulfillment, optimism and joy in the workplace. Education and Experience: High School Diploma or GED required; college degree preferred Minimum 3 years' experience professional work experience...SuggestedWork experience placementShift workAfternoon shift
- A fast-growing technology company is seeking a Client Services Manager in Fort Worth, Texas. This role involves managing day-to-day client... ...a team. Candidates should have over four years of relevant experience, strong analytical skills, and knowledge of the travel industry...Suggested
$25 - $30 per hour
...Our client, a multinational finance company, is seeking a Client Services Coordinator for a long-term temp contract role to manage their... ...of contact for clients, providing a positive and professional experience. Assist with food handling and service for client meetings and...SuggestedHourly payLong term contractTemporary workWork at officeLocal areaGainor Staffing
Fort Worth, TX2 days ago$75k - $105k
...currently looking for an energetic, experienced and service driven Client Manager. The Client Manager works with the Officers of the... ...with ability to resolve Client or patient disputes. Education and Experience Bachelor’s degree preferred in related field Experience in an...Contract workRemote workGrabJobs
Fort Worth, TX3 days ago- ...in Fort Worth is seeking a Customer Service Manager (CSM) to lead front-line teams across the Airports Team within the Customer Experience Division. You will champion safety, reliability and exceptional customer service while driving operational excellence in a fast-paced...
- ...Description Client Manager Job Overview: This position is responsible for developing and maintaining successful relationships... ...or a related field preferred Must have 3-5 years of experience in operations, customer service, customer relations, or related...Contract workSeasonal workWork at office
Asplundh
Fort Worth, TX5 days ago $15.39 - $19.67 per hour
...Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The... ...Skills €¢ Priority Setting €¢ Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one...Hourly payMinimum wageFull timeTemporary workPart timeFlexible hoursShift workBanfield
Fort Worth, TX4 days ago- ...data to drive marketplace revenue and profit by improving user experience and target shoppers throughout the purchase path. Koddi’s platforms... ...who are passionate self-starters. We are searching for a Client Services Manager to own and support a complex enterprise client...Start working today
Koddi
Fort Worth, TX5 days ago - ...Manager at Standish is responsible for managing and leading all client engagements. In conjunction with the Engagement Director, the... ...Economics concentration preferred) 2+ years of public accounting experience or equivalent 2+ years of VC/PE fund experience or fund...Work at office
Standish Management UK
Fort Worth, TX5 days ago $96.1k - $132.1k
...Center Address: 3501 Olympus Boulevard Dallas, Texas 75019 Pay Range $96,100.00-$132,100.00+ Annual Build Personalized Customer Experiences That Make a Difference. Are you a CRM marketing expert who loves turning customer data into personalized experiences that drive engagement...Lifespace Communities
Fort Worth, TX4 days ago- ...college preparatory curriculum, integrated with relevant work‑study experience, students graduate ready to succeed in college and in life.... ...of low‑income high school graduates. Position Summary The Client Relationship Manager of Corporate Work Study will play a pivotal...Full timeWork experience placementSummer workWork at officeFlexible hoursDay shift
$43k - $47k
...services to medically fragile children. Manage and foster nurse and client relationships. Maintains active involvement in issues of cost... ...High school diploma; college preferred. Health care experience preferred. Excellent written and verbal communication skills....Full timeWork at officeLocal areaMonday to FridayFlexible hoursShift workDay shift- Position Summary The Client Relationship Manager supports the Director, Client Relationship across their book of business (BOB) in fund... ...including Microsoft Word, Excel and Outlook skills. PowerPoint experience preferred. Other Ability and willingness to travel as necessary...Local areaRemote work
$48k - $55k
...timely financial reconciliation and reporting. Qualifications Bachelor’s degree preferred, but not required. Two plus years of experience with donor data systems, preferably Blackbaud’s Raiser’s Edge, in a nonprofit fundraising setting. Knowledge of database...Work at officeFlexible hoursNight shift- ...preferably in a business, communication or liberal arts field. Experience Requirements: Minimum of five (5) years of demonstrated... ...comply with policies related to donor, volunteer, personnel, and client records. Uphold the Donor Bill of Rights and ethical fundraising...Work at officeAfternoon shift
$100k
...Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products...Local areaSlice Merchant Services
White Settlement, TX4 days ago- ...consulting department, office or division. Develop and foster long‑term client relationships. Utilize contacts in appropriate professional... ....) and making the best use of their time and efforts. Has the experience and know-how to facilitate strategy meetings for both client...Work at office
$90k - $100k
...Christian-led, people-first organization committed to excellence, integrity, and intentional service. We believe exceptional client experiences begin with exceptional people. That's why we invest heavily in leadership, training, systems, and culture. As we continue...Full time$25 per hour
...helping them get the most from their investment. You'll Be Responsible For Welcoming every new owner into the Vogt VIP ownership experience. Introducing customers to our Express Service and VIP Membership programs. Coordinating 45-Day, Maintenance 1, Maintenance...Hourly paySeasonal work$127.6k
...HARD-WORKING Sales Manager to our growing team! We're looking for a motivated, go-getter with some real HUSTLE! Previous management experience is preferred - but we'll develop a high-performing sales rep with the right ATTITUDE! This is a W-2 position with benefits - so...Weekly payWork at officeLocal areaSafe Haven Security
Fort Worth, TX4 days ago- ...Vanguard Wealth Management aims to help ultra-high net worth clients and their families preserve and grow wealth through a partnership... .... RMs are responsible for delivering a high-quality client experience, increasing client loyalty and retention, and driving growth....Full timeWork experience placementLive inRelocation package
Vanguard
Fort Worth, TX5 days ago - ...selling and providing top-tier business technology solutions to clients? As we grow nationwide, we have a great opportunity for a... ...tools and resources. During training, you will gain hands on experience with the help of our Learning and Development team through live...Work at officeLocal area
NovaTech
Fort Worth, TX5 days ago - ...results-driven Sales Account Manager to join our growing team in Fort Worth, TX. In this role, you will be responsible for managing client accounts, strengthening relationships, and driving revenue growth. You will serve as the primary point of contact for clients,...
Alphabe Insight
Fort Worth, TX3 days ago - ...stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is... ...Manager focuses on three main areas: New Account Development, Client Retention, and Account Planning. This role is highly collaborative...Work experience placementWork at officeLocal areaHome office
MCC INC
Fort Worth, TX2 days ago $10k
...passionate individuals committed to improving our clients' financial futures. As an Account... ...Qualifications: No prior sales experience or industry knowledge needed Drive results... ...others Committed: You meet challenges head-on. You learn from your setbacks and work...Base plus commissionWork at officeFisher Investments
Colleyville, TX2 days ago- ...Associate discounts ~ Tuition Assistance ~ Career pathing ~ Development opportunities Job Summary PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision,...Hourly payWeekly payMinimum wageFull timeLocal areaImmediate startWeekend workAfternoon shift
PetSmart
Fort Worth, TX8 hours ago $53k - $90k
...Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach,... ...top performers can qualify for an annual President’s Club trip. Experience and Education Passing the state licensing exam, once hired...Local areaGoosehead Insurance
White Settlement, TX1 day ago- We're Hiring! We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works ...For contractorsWork at office
Alejandra Palomera - State Farm Agent
Hurst, TX3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Client Experience. Be the first to apply!
Related searches