Sr. Client Success Manager
Insight Global
Rouse Product Specialist
Develop expertise in Rouse product offerings. Serve as the primary point of contact between Rouse and our customers. Proactively interface with multiple levels of client management, building rapport and strong professional relationships. Lead Quarterly Business Reviews (QBRs) and manage regular check-in calls to drive adoption, solve tactical issues, and identify product development/up-sell opportunities. Act as a strategic advisor, working with customers to understand how best to use our services and providing valuable feedback to business and development teams. Help clients better understand the full potential of our products. Translate complex client requests into technical and/or engineering requirements. Take ownership of high-level escalations, quarterbacking and managing internal teams from troubleshooting to completion. Act as a key liaison between clients and the Product Development team. Manage backlogs and timelines on behalf of large enterprise clients. Oversee technical implementation details for each client (business rules, data processes, etc.), and ensure up-to-date documentation. Build comprehensive presentation materials and present data-driven findings to executive teams. Lead web-based trainings, conference calls and in-person client meetings. Mentor junior Client Success Managers and assist in developing internal CS playbooks and scalable processes.
Vacancy posted 5 days ago
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