Observability Engineer (Splunk)

Observability Engineer (Splunk)

Locations: Jacksonville, FL; Boston, MA; Kansas City, MO | Hybrid 6x a month

About the Role

SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

How You Will Make an Impact

Splunk Platform (On‑Prem)

• Assist in the day-to-day health, reliability, and performance of Splunk Enterprise (on‑prem), including installs, upgrades, monitoring, backups, and recovery.
• Design, operate, and evolve distributed Splunk architectures, including Search Head Clusters (SHC) and Indexer Clusters.
• Manage ingestion and indexing pipelines end-to-end, including forwarders, parsing rules, and index design/retention.
• Develop and maintain SPL searches, dashboards, alerts, and data models that are operationally meaningful and actionable.
• Operate storage and retention strategies; contribute to SmartStore planning/implementation where appropriate.

Observability Enablement

• Partner with infrastructure and application teams to onboard telemetry correctly and sustainably (logs, metrics, traces, and events).
• Define and enforce observability standards (naming, tagging, retention, alert thresholds, and dashboard patterns).
• Improve signal-to-noise: reduce alert fatigue and increase actionable, well-contextualized alerts.

Linux & Infrastructure Operations

• Execute production changes independently and safely: instance resizing/replacement, storage migrations, network/IP cutovers, and maintenance-window execution.
• Apply sound engineering judgment to minimize downtime and preserve rollback options.
• Create and improve runbooks, automation, and post-change verification checklists.

Operational Expectations

• Plan changes with impact analysis, communications, validation, and rollback.
• Demonstrate production rigor: backups, change windows, and post-change verification.
• Maintain clear documentation and handoffs; leave systems better than you found them.

Required Experience

• Degree in Computer Science or related degree
• 5+ years of experience
• Splunk Enterprise Certified Admin (or equivalent experience).
• SmartStore configuration and operational experience.
• AWS fundamentals (EC2, EBS, VPC) and hybrid connectivity patterns.
• Telemetry pipelines from containerized applications; OpenTelemetry familiarity.
• OpenShift/Kubernetes exposure; configuration management tools (Salt/Ansible); containers/K3S.
• Ability and willingness to teach and uplift team practices.

What Sets You Apart

• Curiosity and continuous learning.
• Strong judgment and clear thinking under pressure.
• Ownership mentality and bias toward automation and repeatability.
• Communication that is direct, respectful, and documented.

This Role May Not Be a Fit If

• You require detailed runbooks for every task and avoid ambiguity.
• You are uncomfortable in a terminal-first workflow.
• You prioritize speed over safety in production environments.

Join SS&C, where innovation meets global opportunities.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.